Asset Management
Provide life cycle management for the IT infrastructure assets to cost-effectively deploy, operate, maintain, upgrade, and dispose of these assets.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Asset Management at each level of maturity.
- 2Basic
- Practice
- Define and implement basic policies, processes, procedures, and tools to control IT infrastructure assets in key domains and projects.
- Outcomes
- Basic approaches and tools for asset management emerge.
- However, manual asset management approaches dominate, and typically produce disparate lists that are managed independently.
- Metric
- # of IT assets recorded.
- 3Intermediate
- Practice
- Use standard asset management policies, processes, and procedures to build a central repository.
- Outcomes
- The data gathered is centralized and accurate, and it contains information on most IT infrastructure assets.
- The data generated starts to be used by some decision makers.
- Metrics
- # of IT assets centrally recorded.
- % accuracy of the IT infrastructure asset data.
- # of decisions supported by IT asset management.
- 4Advanced
- Practices
- Maintain strict central control of all IT asset management policies, processes, and procedures.
- Drive improvements by using systemic data and process audits.
- Outcome
- Comprehensive, reliable, and accurate data is in place, and is used extensively by decision makers across the organization.
- Metric
- # of decisions supported by IT asset management.
- 5Optimized
- Practices
- Use research and experimentation to continuously improve the IT asset management system.
- Use automation to improve the accuracy and timeliness of the data.
- Outcomes
- This enables proactive decision-making.
- IT asset management is now a strategic element within the organization and facilitates the optimum use of people, processes, and technology.
- Metric
- # of proactive decisions supported.