Device Management
Implement approaches and policies for the life cycle management of devices — including, for example, end-user-devices, printers, audio visual devices, IoT devices, and so on.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Device Management at each level of maturity.
- 2Basic
- Practice
- Develop policies, processes, and procedures for the life cycle management of infrastructure devices, and select the appropriate tools to successfully implement.
- Outcome
- A basic, repeatable, and reliable approach begins to emerge to design, implement, and support the life cycle management of infrastructure devices.
- Metric
- % of the life cycle for infrastructure devices that is documented and managed.
- 3Intermediate
- Practice
- Use standard policies, processes, procedures, and tools for the life cycle management of infrastructure devices.
- Outcome
- Life cycle management and tool sets have been standardized and partially automated for most of the infrastructure devices.
- Metric
- % of the infrastructure devices that use a standard management life cycle.
- 4Advanced
- Practice
- Regularly test and review to automate and improve the life cycle management of the infrastructure devices.
- Outcome
- The life cycle management for all of the infrastructure devices is incrementally improved and semi-automated.
- Metrics
- % automation of the management of the infrastructure devices.
- # of improvements to the life cycle management of the infrastructure devices.
- 5Optimized
- Practice
- Use research and experimentation to exploit all new and best practice approaches to optimize the life cycle management of infrastructure devices.
- Outcome
- The life cycle management of infrastructure devices is continuously optimized.
- Metric
- % cost savings due to optimization of the life cycle management of infrastructure devices.