IT Infrastructure Outsourcing
Manage the outsourcing of IT infrastructure component(s) to a cloud or externally managed and hosted environment.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for IT Infrastructure Outsourcing at each level of maturity.
- 2Basic
- Practice
- Put in place a team to run a pilot to:- Decide what are the most suitable components of the IT infrastructure to outsource.- Document requirements for cost, quality, performance, and so on.- Select a provider.- Outsource the chosen IT infrastructure.
- Outcome
- A basic outsourcing process for the IT infrastructure is in place for selected components as follows:- Requirements are documented for both scope and service levels.- Terms, conditions, and pricing are agreed.- Formal processes for change management, incident management, configuration, and problem management are in place.
- Metrics
- # of IT infrastructure candidates.
- # of suppliers for IT infrastructure outsourcing.
- 3Intermediate
- Practice
- Develop a standard IT infrastructure outsourcing approach to document the requirements, select a supplier, and complete the transition.
- Outcome
- A standardized outsourcing approach is in place, which typically provides the following:- A governance model that defines, for example, communication levels, escalation processes, and so on.- Process and service responsibilities between the organization and the service provider are documented and agreed.- Service levels are defined and reported for most services.
- Metrics
- % of the IT infrastructure successfully outsourced.
- # of active suppliers for IT infrastructure outsourcing.
- 4Advanced
- Practice
- Develop a comprehensive approach to partner with suppliers to document, select, transition, and maintain the desired level of IT infrastructure outsourcing.
- Outcome
- IT infrastructure outsourcing uses partners that support innovation and improvement opportunities, and fosters a relationship that increases efficiency and the quality of the service provided.
- Metrics
- % of suppliers rated as partners.
- # of joint innovations implemented.
- 5Optimized
- Practice
- Use research and experimentation to proactively optimize the IT infrastructure outsourcing model to take advantage of new and improved offerings with a group of committed delivery partners.
- Outcome
- The IT infrastructure outsourcing model is continuously reviewed, improved, and optimized for the benefit of the organization and its delivery partners.
- Metric
- % cost savings achieved by optimization.