Training Resources
Identify resources, including people, processes, and systems that are necessary to meet current and future training requirements.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Training Resources at each level of maturity.
- 1Initial
- Practice
- Rely on best endeavours of available personnel.
- 2Basic
- Practice
- Undertake assessment of end-user training needs within the IT function.
- Outcome
- This results in an improvement in end-user technical understanding of the system.
- Metric
- # of end users within the IT function who have had their training needs assessed.
- 3Intermediate
- Practice
- Determine training needs in line with training schedule.
- Outcome
- Improvement in use of resources when undertaking training.
- Metric
- % of training resources being utilized for training.
- 4Advanced
- Practice
- Undertake assessment of training needs on an organization-wide basis.
- Outcome
- Training is delivered and prioritized based on the greatest organizational need.
- Metric
- % of staff across the organization who have had their training needs assessed.
- Practice
- Ensure assessment of needs includes feedback on quality and delivery of previous training.
- Outcome
- Improved planning around delivery and format of current and future training needs.
- Metric
- % of end-user training assessments fed back to Training Development team.
- 5Optimized
- Practice
- Assess training needs based on job role, skills profile and job family.
- Outcome
- Current and future training programmes proactively shaped by current capabilities which can be broken down by end user job type, position, previous training, and business unit requirements
- Metric
- % of trained end-users, Profile of end-user training to date.