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Training Resources

A1

Identify resources, including people, processes, and systems that are necessary to meet current and future training requirements.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Training Resources at each level of maturity.

1Initial
  • Practice
    Rely on best endeavours of available personnel.
2Basic
  • Practice
    Undertake assessment of end-user training needs within the IT function.
    Outcome
    This results in an improvement in end-user technical understanding of the system.
    Metric
    # of end users within the IT function who have had their training needs assessed.
3Intermediate
  • Practice
    Determine training needs in line with training schedule.
    Outcome
    Improvement in use of resources when undertaking training.
    Metric
    % of training resources being utilized for training.
4Advanced
  • Practice
    Undertake assessment of training needs on an organization-wide basis.
    Outcome
    Training is delivered and prioritized based on the greatest organizational need.
    Metric
    % of staff across the organization who have had their training needs assessed.
  • Practice
    Ensure assessment of needs includes feedback on quality and delivery of previous training.
    Outcome
    Improved planning around delivery and format of current and future training needs.
    Metric
    % of end-user training assessments fed back to Training Development team.
5Optimized
  • Practice
    Assess training needs based on job role, skills profile and job family.
    Outcome
    Current and future training programmes proactively shaped by current capabilities which can be broken down by end user job type, position, previous training, and business unit requirements
    Metric
    % of trained end-users, Profile of end-user training to date.