Delivery Methods
Identify and employ the training delivery methods that are most likely to achieve the desired levels of user proficiency (for example, face-to-face learning, web-based learning, self-paced learning).
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Delivery Methods at each level of maturity.
- 1Initial
- Practice
- Rely on best endeavours of available personnel.
- 2Basic
- Practices
- Deliver training based on locally available resources.
- These resources may be from within the IT function.
- Outcome
- How training is delivered considers practical issues important to the organization.
- Metric
- % of trained users available to provide training.
- Practice
- Design a training delivery mechanism within the IT function using locally developed standards.
- Outcome
- The focus on adoption of design standards will start to drive cost efficiencies in the overall cost of delivering the training.
- Metric
- # of design methods being used across the organization.
- 3Intermediate
- Practices
- Select appropriate delivery mechanism(s) with input from IT and other business units.
- Take factors such as cost, speed of delivery and access into account when making this selection.
- Outcome
- A standardized approach reduces waste due to the elimination of duplication within content development.
- Metrics
- % cost breakdown by delivery mechanism.
- % of training stakeholders from within the IT function.
- % of training stakeholders from other business units.
- Factors used in selection process.
- Practice
- Provide a range of delivery mechanisms for training delivery.
- Outcome
- There is a better matching of the delivery mechanism to users preferred learning method (class room / on-line / CD etc.)
- Metric
- % of uptake in training for each delivery mechanism.
- 4Advanced
- Practice
- Use cost, speed of delivery, means of access, and content customization in the selection of appropriate training to be delivered.
- Outcome
- A more rigorous selection process will emerge enabling the best training delivery mechanism to be ultimately selected.
- Metrics
- # of factors used in the selection of training.
- List of factors used in the selection process.
- Practice
- Formally adopt a standard training design method across the organization.
- Outcome
- Improves the consistency in the design of training programmes and materials.
- Metric
- % of programmes designed using a standard design method.
- 5Optimized
- Practice
- Select training based on cost, speed of delivery, access, content customization/personalization, and business impact.
- Outcome
- The training delivery method selected will be most efficient and will best suit the needs of both the business ecosystem and the end-user
- Metrics
- # of factors used in the selection of training.
- List of factors used in the selection process.
- Practice
- Ensure training design is ‘end-user’ centric and accommodates multiple mechanisms of delivery to suit all end-users.
- Outcome
- Training is developed around end-users ability and preferred method of training engagement, as opposed to simply a method of ‘delivering content’.
- Metric
- # of training mechanisms available.