IVI Framework Viewer

Training Material Development

A3

Adopt a methodology for developing training content that will meet the requirements of the users and fit the training delivery methods.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Training Material Development at each level of maturity.

1Initial
  • Practice
    Rely on best endeavours of available personnel.
2Basic
  • Practice
    Develop content to increase technical understanding of applications.
    Outcome
    The content is largely focused on developing capability within the technical community of end users.
    Metric
    % of business related training courses versus technical related training courses.
  • Practice
    Design training material within the IT function using locally developed standards.
    Outcome
    Adoption of standards around development of training content will improve understanding of content, and time to develop content.
    Metric
    % of material reusable for training.
  • Practice
    Assign resources for training requests within the IT function.
    Outcome
    Availability of basic training resources will help reduce time delays in delivering training, and possible costs incurred in performance due to delays in training delivery.
    Metric
    % of training courses delayed / failing to run due to lack of resource.
3Intermediate
  • Practice
    Identify a dedicated owner from IT to have responsibility for the development of training material, taking input also from other business units.
    Outcome
    Enhances the consistent approach to the development of training material.
    Metrics
    • # of people from within the IT function with responsibility for development of training material.
    • # of people from other business units who provide input into the development of training material.
4Advanced
  • Practice
    Develop training material on a collaborative basis (between IT and the rest of the business).
    Outcome
    Enhances consistency in the design of training programmes and materials.
    Metric
    % of IT and other business unit stakeholders providing input to training programmes.
5Optimized
  • Practice
    Allocate responsibility for the development of training material to a cross-organizational training group.
    Outcome
    Increased relevance and quality of training material developed based on internal and external stakeholder perspectives.
    Metric
    List of stakeholders involved in the training group and whether its makeup can be considered ‘cross-organizational’.