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Business Case Role

B2

Use the business case as an aid to management decision-making throughout the investment life cycle.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Business Case Role at each level of maturity.

2Basic
  • Practice
    Use business cases as required on a project-by-project basis to secure funding.
    Outcomes
    • There is increasing ability, at a business unit level, to determine what benefits are expected and can be realized.
    • Business cases are not consistently used and are often incomplete.
    Metric
    % of approved investments using business cases.
  • Practice
    Consolidate the number of cost accounting templates in use across investments.
    Outcome
    Templates exist, but they are not standardized and their focus is mainly on cost, and minimally on results.
    Metric
    % of approved investments using approved templates.
3Intermediate
  • Practice
    Develop standard business case template(s) which include(s) a benefits plan.
    Outcome
    There is ability to determine, at the organization level, what benefits are expected and can be realized (based on post-implementation reviews) for all major investments.
    Metric
    % of approved investments using approved templates which include a benefits plan.
  • Practice
    Mandate a business case requirement for all major investments.
    Outcomes
    • Business cases are seen as a valuable management tool.
    • For all major investments, there is a process for business case approval and sign off.
    Metric
    % of approved major investments adhering to approved business case processes.
4Advanced
  • Practice
    Define and communicate the role of the business case throughout the full life cycle of an investment decision, including business case approval, sign-off, and reviews.
    Outcome
    The potential value of individual investments is optimized.
    Metric
    % of approved investments using business cases.
5Optimized
  • Practice
    Review, update, and re-evaluate business cases dynamically, throughout the full investment cycle, and in the context of changing business conditions.
    Outcome
    The potential value of investments and the actual value of assets are maximized across all investment and asset portfolios.
    Metric
    % of approved investments whose business cases are reviewed and updated across their full life cycle.