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Representative POMs are described for Roles, Responsibilities, and Accountabilities at each level of maturity.

2Basic

• Practice

  Assign accountability for realization of benefits to the IT project manager or informally to individual IT staff members.

  Outcome

  Some individuals take informal responsibility for benefits realization in relation to initial investment decision-making.

  Metric

  % of investment decisions where benefits realization is considered.

3Intermediate

• Practice

  Define business roles related to investments in IT-enabled change.

  Outcome

  There is increasing focus on realizing benefits from individual investments in IT-enabled change, but IT and business roles and responsibilities are unclear.

  Metric

  % of investment decisions where the business role in achieving benefits has been defined.

• Practice

  Ensure both the business and IT share accountability for implementing IT-enabled changes.

  Outcome

  The effectiveness of benefits realization is increased, but it is impacted because only a limited number of individuals have the skills and knowledge to perform the defined roles.

  Metric

  % of investment decisions where the business accountability for achieving benefits has been defined.

4Advanced

• Practices

  • Define clear IT and business roles and responsibilities (RACI) related to benefits realization and optimization from individual IT-enabled change investments and resulting assets across the full life cycle of an investment decision.
  • Align the reward/incentive system with the roles and responsibilities to recognize and reward desired behaviour.

  Outcome

  Responsibilities and accountabilities for optimizing benefits across the full life cycle of individual investments are clearly assigned, accepted, and monitored.

  Metric

  % of investment decisions where RACI has been defined.

• Practice

  Provide education (why and what), training (what and how), and (ongoing) mentoring (support and reinforcement) to enable individuals to perform their roles effectively.

  Outcome

  There is increased effectiveness of benefits realization as individuals in roles understand what is expected of them, and have the skills, knowledge, and support required to perform their roles.

  Metric

  % of staff who have received training and/or education.

5Optimized

• Practice

  Define clear roles and responsibilities (RACI) related to benefits realization and maximization from the investment and asset portfolios.

  Outcome

  Accountability for maximizing the value from investments and asset portfolios is clearly assigned across the full life cycle, and is accepted and monitored.

  Metric

  % of investment decisions where RACI is being monitored.