IVI Framework Viewer

Cost Coverage

A1

Identify cost drivers throughout the life cycle of the asset or IT-enabled business service, to include direct and indirect costs involved in acquisition, operations, enhancements, and end of life.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Cost Coverage at each level of maturity.

2Basic
  • Practice
    Identify and capture most of the direct and some indirect cost drivers.
    Outcome
    The most obvious costs are incorporated in the TCO models.
    Metric
    % of cost drivers tracked.
  • Practice
    Refresh TCO models using actual cost data once annually for a limited number of key IT assets and services.
    Outcomes
    • A basic cost tracking of key IT assets is available.
    • Confidence is emerging that TCO models are underpinned by actual cost data.
    Metrics
    • % of TCO assessments underpinned by actual cost data.
    • % of IT assets tracked.
3Intermediate
  • Practice
    Identify and capture all direct and most indirect cost drivers.
    Outcome
    TCO models have expanded cost coverage.
    Metric
    % of cost drivers tracked.
  • Practice
    Refresh TCO models using actual cost data at least quarterly for most IT assets and services.
    Outcomes
    • There is improved tracking and transparency of the IT asset list.
    • There is increased credibility and confidence that TCO models are underpinned by actual cost data.
    Metrics
    • % of TCO assessments underpinned by actual cost data.
    • % of IT assets tracked.
4Advanced
  • Practice
    Identify and capture all direct and indirect cost drivers.
    Outcome
    TCO models capture all of the main cost impacts.
    Metric
    % of cost drivers tracked.
  • Practice
    Refresh TCO models using actual cost data at least monthly for all IT assets and services.
    Outcomes
    • The full IT asset list is tracked and can be readily updated based on organization-wide monitoring.
    • Credibility and confidence that TCO models are underpinned by actual cost data is achieved.
    Metrics
    • % of TCO assessments underpinned by actual cost data.
    • % of IT assets tracked.
5Optimized
  • Practice
    Apply continual improvements to the collection of actual cost data.
    Outcome
    There is a high degree of confidence that TCO models capture all cost drivers — direct, indirect, and opportunity.
    Metric
    % of cost drivers tracked.
  • Practice
    Consistently refresh TCO data in near real time as costs are incurred.
    Outcomes
    • There is a high degree of confidence that the IT asset list used for TCO assessments is accurate and reliable.
    • TCO models are optimized.
    Metrics
    • % of TCO assessments underpinned by actual cost data.
    • % of IT assets tracked.