IVI Framework Viewer

Adoption

B1

Promote organizational uptake of total cost of ownership models, tools, and methods.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Adoption at each level of maturity.

2Basic
  • Practice
    Ensure TCO models, tools, and methods are used in parts of the IT function.
    Outcomes
    • Parts of the IT function make purposeful efforts to use TCO models, tools, and methods to improve their cost management.
    • A cost management culture is emerging.
    Metric
    % of IT teams using formal TCO models, tools, and methods.
  • Practice
    Use awareness events to keep staff informed of TCO activities.
    Outcome
    There is increased buy-in for adopting TCO models, tools, and methods to motivate change and improve current cost management practices.
    Metric
    % of TCO assessments accompanied by awareness events.
3Intermediate
  • Practice
    Ensure the entire IT function has adopted a standard set of TCO models, tools, and methods, in order to manage IT costs.
    Outcome
    The entire IT function uses TCO models, tools, and methods reflecting a unified approach to a cost management culture within IT.
    Metric
    % of IT teams using formal TCO models, tools, and methods.
  • Practice
    Motivate and incentivize achievement of targets for using TCO models, tools, and methods.
    Outcome
    There is increased stakeholder buy-in to TCO as a way of achieving cost targets.
    Metric
    % of business units receiving incentives for meeting TCO targets.
4Advanced
  • Practice
    Ensure the IT function, along with the rest of the business, uses a comprehensive suite of TCO models, tools, and methods in order to manage IT costs.
    Outcomes
    • Formal TCO models, tools, and methods are available for use across the organization.
    • An organization-wide cost management culture is evident.
    Metrics
    • % of IT teams using formal TCO models, tools, and methods.
    • % of business teams using formal TCO models, tools, and methods.
  • Practice
    Measure and recognize the success of each business unit in meeting targets for using TCO models, tools, and methods.
    Outcome
    Evidence of the effectiveness of TCO in meeting cost management targets is widely available.
    Metric
    % of business units receiving incentives for meeting TCO targets.
5Optimized
  • Practice
    Jointly use TCO models, tools, and methods with relevant business ecosystem partners.
    Outcomes
    • Formal TCO models, tools, and methods are available for use across the business ecosystem.
    • A cost management culture is instilled across the business ecosystem.
    Metrics
    • % of IT teams using formal TCO models, tools, and methods.
    • % of business teams using formal TCO models, tools, and methods.
  • Practice
    Involve the business ecosystem in TCO assessments by reflecting a systematic and continual feedback process.
    Outcome
    Business ecosystem consensus and commitment to areas for improvement is achieved.
    Metric
    % of assessments with business ecosystem input.