Adoption
Promote organizational uptake of total cost of ownership models, tools, and methods.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Adoption at each level of maturity.
- 2Basic
- Practice
- Ensure TCO models, tools, and methods are used in parts of the IT function.
- Outcomes
- Parts of the IT function make purposeful efforts to use TCO models, tools, and methods to improve their cost management.
- A cost management culture is emerging.
- Metric
- % of IT teams using formal TCO models, tools, and methods.
- Practice
- Use awareness events to keep staff informed of TCO activities.
- Outcome
- There is increased buy-in for adopting TCO models, tools, and methods to motivate change and improve current cost management practices.
- Metric
- % of TCO assessments accompanied by awareness events.
- 3Intermediate
- Practice
- Ensure the entire IT function has adopted a standard set of TCO models, tools, and methods, in order to manage IT costs.
- Outcome
- The entire IT function uses TCO models, tools, and methods reflecting a unified approach to a cost management culture within IT.
- Metric
- % of IT teams using formal TCO models, tools, and methods.
- Practice
- Motivate and incentivize achievement of targets for using TCO models, tools, and methods.
- Outcome
- There is increased stakeholder buy-in to TCO as a way of achieving cost targets.
- Metric
- % of business units receiving incentives for meeting TCO targets.
- 4Advanced
- Practice
- Ensure the IT function, along with the rest of the business, uses a comprehensive suite of TCO models, tools, and methods in order to manage IT costs.
- Outcomes
- Formal TCO models, tools, and methods are available for use across the organization.
- An organization-wide cost management culture is evident.
- Metrics
- % of IT teams using formal TCO models, tools, and methods.
- % of business teams using formal TCO models, tools, and methods.
- Practice
- Measure and recognize the success of each business unit in meeting targets for using TCO models, tools, and methods.
- Outcome
- Evidence of the effectiveness of TCO in meeting cost management targets is widely available.
- Metric
- % of business units receiving incentives for meeting TCO targets.
- 5Optimized
- Practice
- Jointly use TCO models, tools, and methods with relevant business ecosystem partners.
- Outcomes
- Formal TCO models, tools, and methods are available for use across the business ecosystem.
- A cost management culture is instilled across the business ecosystem.
- Metrics
- % of IT teams using formal TCO models, tools, and methods.
- % of business teams using formal TCO models, tools, and methods.
- Practice
- Involve the business ecosystem in TCO assessments by reflecting a systematic and continual feedback process.
- Outcome
- Business ecosystem consensus and commitment to areas for improvement is achieved.
- Metric
- % of assessments with business ecosystem input.