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Representative POMs are described for Communication at each level of maturity.

2Basic

• Practice

  Begin to communicate TCO activities and outcomes in a more reliable manner in some parts of the IT function.

  Outcome

  TCO is communicated (typically in a top down manner) in some parts of the IT function, thereby improving general awareness of TCO.

  Metric

  % of IT employees who are knowledgeable of TCO results.

3Intermediate

• Practice

  Consistently communicate TCO activities and outcomes across the IT function and to some other business units.

  Outcome

  TCO is communicated (both in a top down and bi-directional manner) across the IT function and some other business units, thereby stimulating greater engagement in the TCO process.

  Metrics

  • % of IT employees who are knowledgeable of TCO results.
  • % of business unit managers who receive feedback from IT on TCO assessments.

4Advanced

• Practice

  Expand communication of TCO activities and outcomes to stakeholders organization-wide.

  Outcome

  TCO is consistently communicated across the organization and becomes embedded in the organization's culture.

  Metrics

  • % of IT employees who are knowledgeable of TCO results.
  • % of business unit managers who receive feedback from IT on TCO assessments.

5Optimized

• Practice

  Extend TCO communication to relevant business ecosystem stakeholders.

  Outcome

  There is consistent communication to/from IT across the business ecosystem, enabling systematic engagement with TCO.

  Metrics

  • % of IT employees who are knowledgeable of TCO results.
  • % of business unit managers who receive feedback from IT on TCO assessments.
  • % of business ecosystem stakeholders who receive feedback from IT on TCO assessments.