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Representative POMs are described for Inclusion at each level of maturity.

2Basic

• Practice

  Engage a limited number of IT stakeholders regarding TCO calculation decisions and the alignment of TCO objectives to IT's needs.

  Outcome

  Some engagement of key IT stakeholders in TCO decisions fosters greater TCO awareness and ownership.

  Metric

  % of IT TCO objectives linked to IT objectives.

3Intermediate

• Practice

  Adopt a standard approach for engaging with all relevant stakeholders across the IT function regarding TCO calculation decisions and the alignment of TCO objectives to business needs.

  Outcomes

  • Consistent engagement of IT stakeholders in TCO calculations and alignment to business needs occurs.
  • Decision makers can prioritize relevant TCO initiatives.

  Metric

  % of IT TCO objectives linked to business objectives.

4Advanced

• Practice

  Adopt a comprehensive approach for engaging with relevant stakeholders across the organization regarding TCO calculation decisions and the alignment of TCO objectives to business needs.

  Outcomes

  • Consistent engagement of stakeholders across the organization results in full organization-wide awareness and understanding of TCO.
  • This facilitates decision-making to prioritize TCO initiatives which most benefit the business.

  Metric

  % of IT TCO objectives linked to business objectives.

5Optimized

• Practice

  Continually review the engagement approach for inclusiveness, and include relevant business ecosystem partners when appropriate.

  Outcomes

  • Business and IT leaders can jointly make informed IT-related TCO decisions, confident that IT is fiscally well-managed.
  • Decisions can be consistently aligned to customer and partner/supplier objectives.

  Metrics

  • % of IT TCO objectives linked to business objectives.
  • % of IT TCO objectives that support the extended value chain cost management strategies.