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The Accounting and Allocation (AA) capability is the ability to define and manage the policies, processes, and tools used for calculating the costs of IT and distributing them across the organization.

The Business Planning (BP) capability is the ability to produce an approved document that provides implementable detail for the IT strategy, setting out the IT function's tactical objectives, the operational services to be provided, and the financial and other resources and constraints that apply in the coming planning period.

The Business Process Management (BPM) capability is the ability to identify, design, document, monitor, optimize, and assist in the execution of both existing and new organizational processes.

The Capacity Forecasting and Planning (CFP) capability is the ability to model and forecast demand for IT services, infrastructure, facilities, and people.

The Demand and Supply Management (DSM) capability is the ability to manage the IT services portfolio in such a way that there is a balance between the demand for and the supply of IT services.

The Enterprise Information Management (EIM) capability is the ability to establish effective systems for gathering, analysing, disseminating, exploiting, and disposing of data and information. The data can be held in any medium – all forms of digital storage, film, paper, or any other recording mechanism used by the organization.

The Governance (GOV) capability is the ability to evaluate, direct, and monitor the current and future use of an organization's IT resources in support of strategic objectives.

The Green Information Technology (GIT) capability is the ability to minimize the environmental impact of IT, and to make the best use of technology to minimize environmental impact across the organization.

The Innovation Management (IM) capability is the ability to manage all aspects of innovation to the benefit of the organization and its stakeholders.

The IT Leadership (LDP) capability is the ability to guide the organization in making the optimal use of technology and related assets to drive business value.

The Organization Design and Planning (ODP) capability is the ability to manage the IT function's internal structure and its interfaces with other business units, suppliers, and business partners.

The Organizational Change Management (OCM) capability is the ability to plan for and manage IT-related change, and to support organizations as they go through it. OCM covers gaining and maintaining commitment to change, implementing and evaluating the impact of change, and embedding sustainable change processes in the organization.

The Risk Management (RM) capability is the ability to identify, assess, prioritize, treat, and monitor the exposure to and the potential impact of IT-related risks that can directly affect the business. Risks include traditional IT risks and those more specific to the transformational changes brought about by new and emerging technologies; they include those mainly associated with IT security, data protection and information privacy, business operations, continuity of business and recovery from declared disasters, IT investment and project/service delivery, and IT service contracts and suppliers.

The Service Analytics and Intelligence (SAI) capability is the ability to define and quantify the relationships between IT infrastructure, IT services, and IT-enabled business processes.

The Sourcing and Supplier Management (SSM) capability is the ability to evaluate, select, integrate, and manage IT suppliers in line with defined sourcing and supplier management strategies.

The Strategic Planning (SP) capability is the ability to formulate a long-term vision and translate it into an actionable strategic plan for the IT function.