Managing the IT Capability
The IT function was traditionally seen as the provider of one-off IT services and solutions. In order to fulfil its role as the instigator of innovation and continual business improvement however, the IT function has to proactively deliver — and be seen to deliver — a stream of new and improved IT services and solutions. This macro-capability provides a systematic approach to adopting that role, by effectively and efficiently maintaining existing services and solutions, and developing new ones.
Critical Capabilities
- CAMCapability Assessment Management
The Capability Assessment Management (CAM) capability is the ability of the organization to conduct current state evaluations and plan improvements for its portfolio of IT capabilities. Current state evaluations involve gathering and documenting data about the specific IT capabilities in the organization. The results then inform the planning and execution of improvement actions to deal with any deficiencies.
- DAData Analytics
The Data Analytics (DA) capability is the ability to specify analytical objectives, to identify data sets likely to enable those objectives, to apply analytical methods and techniques appropriate to those objectives, and to interpret, communicate, and exploit the analytical results to deliver value for the organization.
- EAMEnterprise Architecture Management
The Enterprise Architecture Management (EAM) capability is the ability to envision, plan, design, lead, manage, and control organizations, systems, and/or processes in current, transitionary, and future states, and the relationships between them. Architecture conceptualizations may be layered to represent specific types of relationships — for example, those between applications, business services, internal IT services, security, networking, data storage, and so on.
- ISMInformation Security Management
The Information Security Management (ISM) capability is the ability to manage approaches, policies, and controls that safeguard the integrity, confidentiality, accountability, usability, and availability of information.
- KMKnowledge Management
The Knowledge Management (KM) capability is the ability to identify, capture, classify, analyse, share, and exploit knowledge to improve organizational performance.
- PAMPeople Asset Management
The People Asset Management (PAM) capability is the ability to meet the organization's requirements for an effective IT workforce.
- PDPPersonal Data Protection
The Personal Data Protection (PDP) capability is the ability to develop and deploy policies, systems, and controls for processing personal and sensitive personal data relating to living persons in all digital, automated, and manual forms. It ensures that the organization safeguards the right to privacy of individuals whose information it holds, and that the organization uses personal data strictly for specified purposes agreed with the data subjects.
- PGMProgramme Management
The Programme Management (PGM) capability is the ability to assemble and assign resources to identify, select, approve, oversee, and deliver value from programme co-ordinated components (i.e. subprogrammes and projects). Managing the programme will prioritize, monitor, track, analyse, and report on programmes and programme components. It will also leverage component synergies.
- PMProject Management
The Project Management (PM) capability is the ability to assign resources to initiate, plan, execute, monitor, control, and close projects that deliver project objectives within agreed variances of cost, timeliness, quality, and scope of works. Projects are temporary (PMI, 2017b) and may deliver temporary or semi-permanent infrastructure, new capabilities, unique or new products or services, learning and awareness that a business can leverage.
- REMRelationship Management
The Relationship Management (REM) capability is the ability to analyse, plan, maintain, and enhance relationships between the IT function and the rest of the business.
- SRPService Provisioning
The Service Provisioning (SRP) capability is the ability to manage IT services to satisfy business requirements. This includes ongoing activities relating to operations, maintenance, and continuous service improvement, and also transitional activities relating to the introduction of services, their deployment, and their eventual decommissioning.
- SDSolution Delivery
The Solutions Delivery (SD) capability is the ability to design, develop, validate, and deploy IT solutions that effectively address the organization's business requirements and opportunities.
- TIMTechnical Infrastructure Management
The Technical Infrastructure Management (TIM) capability is the ability to manage an organization's IT infrastructure across its complete life cycle of:
- Transitional activities including building, deploying, and decommissioning.
- Operational activities including day-to-day operations, maintenance, and continuous improvement.
- UEDUser Experience Design
The User Experience Design (UED) capability is the ability to proactively consider the needs of users at all stages in the life cycle of IT services and solutions.
- UTMUser Training Management
The User Training Management (UTM) capability is the ability to provide training that will improve user proficiency in the use of business applications and other IT-supported services.