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Collaboration

B3

Enable employee collaboration on technology-driven innovation — for example, task forces, cross-functional teams, collaboration networks, communities of practice, and so on.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Collaboration at each level of maturity.

2Basic
  • Practices
    • Diversity recognized and appreciated as a key enabler of innovation when creating groups.
    • Cross functional teams are intentionally developed to foster greater internal collaboration.
    Outcome
    Measuring the diversity of teams helps build an understanding of the value of collaboration “beyond silos”.
    Metric
    # (%) teams with cross functional representation.
3Intermediate
  • Practices
    • Employees encouraged to build and leverage networks within the IT organization to drive innovation.
    • Organically developed formal or informal networks for innovation within the IT organization.
    Outcome
    Measuring the diversity of teams helps build an understanding of the value of collaboration “beyond silos”.
    Metrics
    • # (%) teams with cross functional representation.
    • # (λ) Team Briefings.
4Advanced
  • Practices
    • Employees encouraged to seek, build and leverage relationships across the enterprise without formal permission.
    • Organically developed formal or informal networks for innovation exist across the enterprise.
    Outcome
    Measuring the diversity of teams helps build an understanding of the value of collaboration “beyond silos”.
    Metrics
    • # (%) teams with cross functional representation.
    • # (λ) Team Briefings.
5Optimized
  • Practices
    • Employees encouraged to seek, build and leverage external relationships.
    • Organically developed formal or informal networks for IT innovation emerging beyond the boundary of enterprise.
    Outcome
    Measuring the diversity of teams and the involvement of employees beyond the business reinforces an understanding of the value of collaboration “beyond silos”/
    Metric
    # membership of WGs, industry/sectoral think tanks, etc.