IVI Framework Viewer

Representative POMs are described for Decision-Making Processes at each level of maturity.

1Initial

• Practice

  Rely on the best endeavours of available personnel.

2Basic

• Practices

  • Put some IT decision rules in place in key areas.
  • Document important IT decisions and translate them into action plans, if required.

  Outcome

  For the most important decisions, consistent decision-taking and monitoring of outcomes is ensured.

  Metric

  % of IT decisions that are documented.

3Intermediate

• Practice

  Put in place a consistent IT decision process that defines which people are involved in a decision.

  Outcome

  There is transparency about the people involved in each decision-making body.

  Metric

  % of IT decisions that have defined committee membership.

• Practice

  Document most IT decisions and translate them into action plans.

  Outcome

  Action plans monitor the implementation of decisions.

  Metrics

  • % of IT decisions that are documented.
  • % of IT decisions that are implemented on time.

4Advanced

• Practice

  Ensure defined IT decision processes involve an overview of all the relevant people, availability of all relevant information, and a set of comprehensive criteria.

  Outcome

  All decisions are taken based on factual information.

  Metric

  % of IT decisions that are made on the basis of a predefined process.

• Practice

  Establish a dedicated and prioritized IT documentation process, and document all IT decisions and translate them into action plans.

  Outcome

  Documentation of decision outcomes is tailored to the decision's importance.

  Metrics

  • % of IT decisions that are documented.
  • % of IT decisions that are implemented on time.

5Optimized

• Practice

  Regularly review and optimize IT decision and documentation processes.

  Outcome

  Learnings from former decision-taking and documenting processes are incorporated into documentation processes.

  Metric

  Frequency of reviews of the IT decision process.