IVI Framework Viewer

Representative POMs are described for Reporting and Oversight at each level of maturity.

1Initial

• Practice

  Rely on the best endeavours of available personnel.

2Basic

• Practice

  Establish IT monitoring in key areas.

  Outcome

  Different projects begin to be monitored, albeit not in a standard manner.

  Metric

  % of IT projects that are monitored via the same system.

3Intermediate

• Practice

  Establish IT governance monitoring systems with a performance focus, largely based on historical activities.

  Outcome

  There is an effective monitoring system in place.

  Metric

  Time taken to succeed with an IT project.

4Advanced

• Practice

  Establish effective outcomes-focused IT governance monitoring systems (e.g. dashboards, scorecards, etc.) that address IT and all other business unit objectives.

  Outcome

  A full set of transparent criteria as a basis for decisions is available.

  Metric

  % of IT decisions that have a full set of criteria as their basis.

5Optimized

• Practice

  Ensure the ongoing investment programmes and the impact on service levels are monitored by the IT governance council.

  Outcome

  Tracking of project results is on the top-level agenda.

  Metric

  % of projects that are supervised by the IT governance council.

• Practice

  Continually operate IT monitoring activities to protect business value.

  Outcome

  All monitoring activities have business value orientation as their primary goal.

  Metric

  % of IT monitoring activities that operate under business value aspects.