IVI Framework Viewer

Representative POMs are described for Provider Selection at each level of maturity.

1Initial

• Practice

  Rely on the best endeavours of available personnel.

2Basic

• Practice

  Send a Request for Information (RFI) to potential providers.

  Outcome

  There is an overview of potential providers aiding the selection process.

  Metric

  # of process steps within provider selection.

• Practice

  Undertake the provider selection process using a consistent process within IT.

  Outcome

  All providers are selected fairly using a consistent process within IT.

  Metric

  % of providers selected in cooperation with corporate procurement.

3Intermediate

• Practice

  Establish a detailed process including an initial list of candidates, RFIs, short list, RFPs, and final selection.

  Outcome

  Provider selection follows a standard process that can be reproduced.

  Metric

  # of process steps within provider selection.

• Practice

  Ensure provider selection processes and criteria involve input from the procurement function.

  Outcome

  The IT function selection process involves procurement and is in alignment with the organization process.

  Metric

  % of providers selected in co-operation with corporate procurement

4Advanced

• Practices

  • Distinguish between a first-time bid and a renewal bidding process.
  • Selection criteria reflect the corporate business strategy and include a cultural fit assessment.

  Outcome

  Provider selection in a renewal of a Sourcing contract takes into account that the incumbent has a much deeper knowledge.

  Metric

  # of process steps being adjusted for a renewal.

• Practice

  Fully integrate provider selection in the organization-wide procurement process.

  Outcome

  Selected providers fit both in terms of performance but also in terms of cultural fit.

  Metrics

  • # of provider landscape analyses conducted organization-wide.
  • % of selected providers fitting in with the company culture aspect.

5Optimized

• Practice

  Evaluate the provider's business case during the process of selecting the optimal provider.

  Outcome

  The provider has a realistic opportunity to deliver on a timely and reliable basis.

  Metric

  % of selected providers realizing their business cases that are evaluated.

• Practice

  Continually review and optimize the provider selection process and criteria, and their interaction with the organization-wide procurement process.

  Outcome

  Realized synergies can be optimized.

  Metrics

  • # of joint meetings with procurement.
  • # of synergies realized.
  • % of actions completed arising from a review of strategic Sourcing aspects of the provider selection process.