Governance
Determines how knowledge asset management activities are controlled.
Capability Building Blocks
- A1Strategy for Knowledge Asset Management
- Develop and communicate knowledge asset management goals and objectives. Develop high-level action plans to implement the strategy.
- A2Roles and Skills
- Determine accountability for knowledge asset management activities, along with requisite employee skills and obligations.
- A3Value Impact Measurement
- Identify and measure the impact of knowledge asset management activities in the organization. Examples include the numbers of new products or services delivered based on knowledge management activities, improvements in existing products or services, ability to identify knowledge activities that support improved decision-making, and so on.