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Representative POMs are described for Strategy for Knowledge Asset Management at each level of maturity.

1Initial

• Practice

  No knowledge strategy is applied.

  Outcome

  No formal process to design knowledge strategy.

  Metric

  No metrics.

2Basic

• Practice

  Define basic goals and objectives at team or department level for the development of the knowledge strategy.

  Outcome

  Basic goals and objectives are defined as input to the knowledge strategy.

  Metric

  # of department level formal meetings to define goals and objectives. # of goals and objectives as input to the knowledge strategy.

3Intermediate

• Practice

  Specify details of priority short-, medium-, and long-term knowledge goals to support the development of the knowledge strategy at department level.

  Outcome

  Agreed short-, medium-, and long-term knowledge goals are defined.

  Metric

  # of prioritised goals agreed at department level. # of goals to focus the framing of the knowledge strategy.

4Advanced

• Practice

  Align department level short-, medium-, and long-term knowledge goals at an enterprise level, and include in the business plan.

  Outcome

  Aligned goals acknowledged in the business plan.

  Metric

  # of aligned, prioritised, time-based goals adopted in the framing of the knowledge strategy. Yes/No indicator for alignment of knowledge goals. Yes/No indicator for aligned knowledge goals included in the business plan.

• Practice

  Ensure senior management review aligned knowledge goals annually.

  Outcome

  Aligned knowledge goals are reviewed annually.

  Metric

  Yes/No indicator for annual review of aligned knowledge goals.

5Optimized

• Practice

  Adopt knowledge strategy across the enterprise.

  Outcome

  A fully developed knowledge strategy is adopted and supports KAM effort across the enterprise.

  Metric

  Yes/No indicators confirming adoption of knowledge strategy.

• Practice

  Establish a measurement process to capture the contributions of the knowledge strategy at an enterprise level.

  Outcome

  Contributions of knowledge strategy are captured through the established measurement process.

  Metric

  Yes/No indicator confirming measurement of the contributions of the knowledge strategy. % positive contributions of the knowledge strategy.

• Practice

  Align knowledge strategy with overall business strategy and revise regularly.

  Outcome

  Alignment and revision of knowledge strategy achieved.

  Metric

  Yes/No indicator for alignment of the adopted knowledge strategy with overall business strategy. Frequency of revision of knowledge strategy (# of revisions per 1–2 years)