Knowledge Culture
Incentivize a culture in which employees communicate, coordinate, work together, and engage in the creation, use, and sharing of knowledge assets. For example, motivate employees by rewarding innovation and expertise in knowledge asset management activities.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Knowledge Culture at each level of maturity.
- 1Initial
- Practice
- No practices at this level.
- Outcome
- Practices to be defined.
- Metric
- No metrics.
- 2Basic
- Practice
- Foster informal teams' collaboration on tasks and projects at department level.
- Outcome
- Informal collaboration is in place.
- Metric
- # of teams collaborating on tasks and projects.
- 3Intermediate
- Practice
- Define relevant concepts of collaboration and performance measures at department level.
- Outcome
- Concepts of collaboration and performance measures defined.
- Metric
- # of departments submitting collaboration concepts. # of collaboration concepts defined. # of performance measures defined.
- Practice
- Encourage different forms of collaboration and collaboration mechanisms to be reinforced in communities.
- Outcome
- Communities reinforce different forms of collaboration and collaboration mechanisms.
- Metric
- # of communities committed to developing collaboration and collaboration mechanisms. Yes/No indicators confirming communities are reinforcing collaboration, and collaboration mechanisms in place.
- 4Advanced
- Practice
- Apply the results as input into management efforts to create work structures and practices that reinforce collaboration.
- Outcome
- Results are applied.
- Metric
- % of results that are applied. # of work structures in place that reinforce collaboration. # of defined practices that reinforce collaboration.
- 5Optimized
- Practice
- Evaluate communities and teams that are collaborating more effectively.
- Outcome
- Criteria defined.
- Metric
- Yes/No indicators confirming evaluation of communities and teams that are collaborating. Frequency of the evaluations (# of evaluations bi-annually).
- Practice
- Establish the impact of effective collaboration on communities and teams, and on building relationships (such as teamwork and social networks).
- Outcome
- Impact of collaboration is established.
- Metric
- Yes/No indicators confirming impacts of collaboration on communities and teams is established. # of impact categories of collaboration established.