IVI Framework Viewer

Representative POMs are described for Knowledge Domain Experts Register at each level of maturity.

1Initial

• Practice

  No practices for enhancement of knowledge activities and knowledge assets at this level.

  Outcome

  Awareness of enhancement at community and department levels.

  Metric

  No metrics.

2Basic

• Practice

  Conduct employee surveys at community and department levels on the knowledge life cycle and knowledge assets, and review feedback.

  Outcome

  Employee surveys conducted and feedback reviewed.

  Metric

  Yes/No indicators confirming employee surveys on knowledge life cycle and knowledge assets. # of employees surveyed at community and department levels.

• Practice

  Identify issues to be addressed from employee feedback.

  Outcome

  Issues to be addressed are identified.

  Metric

  # of issues to be addressed. # of knowledge life cycle features identified. # of issues related to the knowledge assets.

• Practice

  Ensure enhancements of the knowledge life cycle and knowledge assets are recommended at enterprise level.

  Outcome

  Recommendations for enhancement are defined.

  Metric

  Yes/No indicators confirming enhancement recommendations defined. # of enhancement recommendations defined.

3Intermediate

• Practice

  Define actions for developing knowledge capabilities and for maximising value creation in the enterprise enhancement plan.

  Outcome

  Capabilities and value creation defined in the enterprise enhancement plan.

  Metric

  Yes/No indicators confirming capabilities and value creation are defined in the enterprise enhancement plan.

4Advanced

• Practice

  Implement enhancement project on specified elements and against recommended actions.

  Outcome

  Enhancement project is implemented.

  Metric

  Yes/No indicators confirming implementation of enhancement project.

• Practice

  Integrate enhanced knowledge life cycle elements into existing technology.

  Outcome

  Integration achieved.

  Metric

  Yes/No indicators confirming integration of enhanced knowledge life cycle elements into existing technology.

• Practice

  Establish capabilities that reinforce skills and behaviours for inventive knowledge creation, application and sharing at organisation levels.

  Outcome

  Capabilities defined.

  Metric

  Yes/No indicators confirming definition of capabilities. # of capabilities established. Yes/No indicators confirming skill and behaviour reinforcement.

5Optimized

• Practice

  Ensure enhancement actions are embedded into skill-training and behaviour-shaping programmes across the organisation.

  Outcome

  Enhancement actions are embedded..

  Metric

  Yes/No indicators confirming new definition of skill-training and behaviour-shaping programmes that include enhancement actions.

• Practice

  Measure the direct application of enhanced knowledge assets in business activities at an enterprise level, and for stakeholders.

  Outcome

  Direct application of enhanced knowledge assets is documented.

  Metric

  Yes/No indicators confirming measurement of enhancement knowledge assets in business activities. Yes/No indicators confirming measurement of enhancement knowledge assets for stakeholders. Frequency of measurement (# of rounds per specified time period).

• Practice

  Ensure the enhancement plan is continually improved based on evidence of performance results and business value.

  Outcome

  The enhancement plan is revised and improved.

  Metric

  Yes/No indicators confirming improvement of the enhancement plan. % of performance results as input to the improvement of the enhancement plan. % of business value as evidence and as input to the improvement of the enhancement plan.