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Tools and Techniques

A3

Apply tools and techniques to manage individual programme/project activities — for example, risk and issue management, schedule management, budget management, document sharing and collaboration, root cause analysis, and calculating earned value.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Tools and Techniques at each level of maturity.

1Initial
  • Practice
    Rely on the best endeavours of available personnel.
2Basic
  • Practice
    Identify some basic programme/project management tools and techniques, and encourage managers to develop their own tools and techniques (e.g. Excel-templates).
    Outcome
    A “toolbox” for the management of programmes/projects starts to emerge.
    Metric
    # of tools and techniques in use.
3Intermediate
  • Practice
    Standardize and further develop tools and techniques within IT and some other business units.
    Outcomes
    • A “toolbox” for the management of programmes/projects in evident in some parts of the organization.
    • Synergies exist.
    Metric
    # of tools and techniques in use.
4Advanced
  • Practice
    Integrate industry-wide recognized tools and techniques end-to-end throughout the programme/project life cycle and adopt them organization-wide.
    Outcome
    Central tracking and consolidation of data is possible on a real-time basis e.g. using a programme map, project schedule, dashboard, risk scorecard, etc.
    Metric
    # of tools and techniques in use.
5Optimized
  • Practices
    • Optimize usage of tools and techniques, based on lessons learned from previous programmes/projects.
    • Continually re-assess the selection of specific tools and techniques.
    Outcome
    Tools and techniques support the effective and efficient execution of programmes/projects.
    Metrics
    • # of tools and techniques in use.
    • Frequency of selection re-assessments.