Designing, Testing, and Improving User Experiences
Uses the collated user experience data to explore and evaluate how future user experiences might be improved.
Capability Building Blocks
- B1Designing User Experiences
- Conceptualize design options for enhancing the user experience of IT services and solutions — using abstraction methods such as drawings, sketches, blueprints, wireframes, prototypes, papers, and formulas.
- B2Evaluating User Experiences
- Apply evaluation methods and criteria to assess user experience of IT services and solutions, and to assess design options relating to them. Evaluation methods might include, for example, surveys, interviews, focus groups, walkthroughs, productivity studies, and usability tests. Evaluation criteria might include, for example, system performance, task success rate, time on task, error rate, and satisfaction ratings.
- B3Informing User Experience Design
- Make available and implement feedback to improve the user experience of design options and IT services and solutions.