Designing User Experiences
Conceptualize design options for enhancing the user experience of IT services and solutions — using abstraction methods such as drawings, sketches, blueprints, wireframes, prototypes, papers, and formulas.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Designing User Experiences at each level of maturity.
- 1Initial
- Practice
- No formal design approach or criteria established.
- Outcome
- Design of IT systems defined at local level.
- Metric
- Does design approach conform to agreed approach Y/N?
- Practice
- Use of scenarios/alternative designs not considered.
- Outcome
- One solution defined and developed.
- Metric
- Does design approach use scenario / alternative solutions Y/N?
- 2Basic
- Practice
- A mixture of design methods used.
- Outcome
- Informal approach to designing interactive user systems.
- Metric
- % and variation in design methods used for conceptualizing requirements into prototype.
- Practice
- Some basic HCI considerations.
- Outcomes
- Limited consideration given to human-computer interfacing.
- However, main focus still system functionality.
- Metric
- Average number of performance specs versus UI specs per project.
- 3Intermediate
- Practice
- Formally adopted design methodology and methods used.
- Outcome
- organization uses agreed approach to designing interactive systems.
- Metric
- % of projects using interaction design approaches.
- Practice
- Design process is conducted in an iterative manner.
- Outcome
- Design process depends on iteration for refinement that is based on user feedback.
- Metric
- Average of evaluation assessments carried out throughout design process by project.
- 4Advanced
- Practice
- Focus of design method is ‘Interactive Design’.
- Outcome
- User input, usability and business impact the main focus of the design process.
- Metric
- % of projects using end-user participation throughout requirement gathering, design and testing stages.
- Practice
- Users are integrated into design teams as standard practice.
- Outcome
- User participation sought at all levels of design process.
- Metric
- % of design team members who are also end-users.
- 5Optimized
- Practice
- Design team consider cognitive frameworks as part of the design process.
- Outcome
- Consideration is given to how users assess and react to the information presented and in turn how this will effect their decision-making capabilities.
- Metric
- % change in perceived quality and speed of decision making by systems end-users.