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Representative POMs are described for Project Portfolio Component Support at each level of maturity.

1Initial

• Practice

  Rely on staff expertise.

  Outcome

  Portfolio management staff provide assistance to project and programme management staff.

  Metric

  Number of staff with expertise to support project portfolio components.

• Practice

  Leverage professional networks and emulate successes.

  Outcome

  Project portfolio component support follows working practices that are known to be effective and that can be deployed quickly.

  Metric

  Number of approaches and methods adapted from external sources that are used to support project portfolio components.

2Basic

• Practice

  Develop processes and procedures for communicating project portfolio component issues to portfolio management.

  Outcome

  Filtering and routing of the many issues that can arise across the portfolio components improves, with fewer help requests being reassigned or returned.

  Metric

  Number of issue types or categories addressed by procedures.

• Practice

  Act promptly on reported project portfolio component issues.

  Outcome

  The portfolio is better able to support projects using agile methodologies and the overall process tends to become more agile.

  Metric

  The time it takes to resolve project portfolio component issues.

3Intermediate

• Practices

  • Document/record project portfolio issues.
  • Ensure the order in which issues are dealt with is determined by the sequence in which they arose and by the priority of the portfolio component to which they relate.

  Outcome

  Issues raised to portfolio level are dealt with in a benefits order and a balance is maintained across portfolios, which ensures there are no roadblocks.

  Metric

  The time taken to resolve issues, classified by their priority level.

• Practice

  Clarify roles and governance boundaries for project portfolio issue management.

  Outcome

  When staff understand the scope of their authority and that of those around, above, and below them, issues will be sent to the level best authorized to deal with them.

  Metric

  Number of issues that were redirected for decisions.

4Advanced

• Practice

  Use advanced sophisticated methods to analyse component assistance requests.

  Outcome

  Repeat issues are identified, Q&As can be put together, and generic solution automations can be considered.

  Metric

  Number of recurring issues identified.

• Practice

  Resource and/or optimize portfolio management to ensure responsive and effective support structures are maintained.

  Outcome

  Component support will not become a bottleneck or a cause of stoppages.

  Metric

  The time taken to resolve issues, with indications of variance from average times.

5Optimized

• Practice

  Develop project oversight and monitoring capabilities that can detect many project problems and put a proactive set of supports be in place — e.g. earned value, S-curve analysis, etc.

  Outcome

  Potential issues are identified and dealt with before any disruption occurs.

  Metric

  Number of automatically detected project portfolio component issues.

• Practice

  Extend support to and receive support from the wider business ecosystem, as appropriate.

  Outcome

  A wider set or resources are available to enable resolution of issues.

  Metrics

  • Numbers of instances of assistance provided to stakeholders in the wider business ecosystem.
  • Number of instances of assistance received from stakeholders in the wider business ecosystem.