IVI Framework Viewer

Representative POMs are described for Stakeholder Communications Management at each level of maturity.

1Initial

• Practice

  Rely on staff expertise.

  Outcome

  Basic communications can be put in place quickly.

  Metric

  Number of staff with expertise in stakeholder communications relating to project portfolio management.

• Practice

  Leverage professional networks and emulate successes.

  Outcome

  Communications approaches that are known to be effective can be identified and put in place quickly.

  Metric

  Number of processes or procedures adapted from outside the organization for stakeholder communications relating to project portfolio management.

2Basic

• Practice

  Establish processes and procedures for all planning and operational matters relating to project portfolio stakeholder communications.

  Outcome

  Processes and procedures for project portfolio stakeholder management add consistency and reliability to the communications efforts.

  Metric

  Project portfolio stakeholder satisfaction surveys on portfolio communications.

• Practice

  Keep portfolio management responsive and agile in its responses to communications.

  Outcome

  Stakeholders are satisfied because they are not left waiting for a response.

  Metric

  Project portfolio stakeholder satisfaction surveys on portfolio communications responsiveness.

3Intermediate

• Practice

  Use both formal and informal communications channels with stakeholders and stakeholder groups.

  Outcome

  Communications address regular business needs and there are informal channels that allow concerns or ideas about enhancement to be communicated freely.

  Metric

  Survey project portfolio stakeholders views on any real or imaginary barriers to communications.

• Practice

  Communicate using the communications plan.

  Outcome

  Project portfolio communications plans gain credibility and set expectations that are met.

  Metric

  Stakeholder satisfaction surveys.

4Advanced

• Practice

  Use ticket-based systems and develop metrics on communications to understand and better manage communications.

  Outcome

  Ticket based-systems facilitate communications analysis and better management of communications.

  Metric

  The time between the opening and closure of communications tickets (with classifications of different types of ticket).

• Practice

  Ensure effective communications channels support all stakeholder groups, local and remote.

  Outcome

  The media and channels selected are appropriate to the intended purpose — for example, wikis, blogs, email, SMS, verbal, physical documents, audio/visual can all be used in different circumstances.

  Metric

  Stakeholder satisfaction surveys.

5Optimized

• Practice

  Tailor stakeholder communications and ensure that decision support information is available.

  Outcome

  Understanding of stakeholder information needs allows communications to be tailored and made more effective for the stakeholder.

  Metric

  Stakeholder satisfaction surveys.

• Practice

  Extend communications across the business ecosystem as appropriate.

  Outcome

  Inter company communications is enhanced by the use of shared representations for risk, labour units, currency, and so forth.

  Metric

  Business ecosystem stakeholder satisfaction surveys.