IVI Framework Viewer

Cost Coverage

A1

Identify cost drivers throughout the life cycle of the asset or IT-enabled business service, to include direct and indirect costs involved in acquisition, operations, enhancements, and end of life.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Cost Coverage at each level of maturity.

1Initial
  • Practice
    Use basic TCO tools informally.
    Outcome
    Some familiarity with basic TCO tools is emerging.
2Basic
  • Practice
    Capture the main direct costs' drivers.
    Outcome
    Basic costs are incorporated in the TCO models.
    Metric
    % of cost drivers tracked.
  • Practice
    Track prioritized IT assets.
    Outcome
    A basic cost tracking of key assetts is available.
    Metric
    % of IT assets tracked.
  • Practice
    Establish a basic process for using TCO models.
    Outcome
    Credibility and confidence is emerging that TCO models are underpinned by actual cost data.
    Metric
    % of TCO assessments underpinned by actual cost data.
3Intermediate
  • Practice
    Capture all direct costs' drivers.
    Outcome
    TCO models have expanded cost coverage.
    Metric
    % of cost drivers tracked.
  • Practice
    Formally track all IT assets.
    Outcome
    There is transparency of the IT asset list.
    Metrics
    • % of IT assets tracked.
    • % of total IT spend that is tracked.
  • Practice
    Conduct consistent refresh of TCO models based on the actual costs.
    Outcome
    There is increased credibility and confidence since TCO models are underpinned by current cost data.
    Metric
    % of TCO assessments underpinned by actual cost data.
4Advanced
  • Practice
    Capture all direct costs' drivers and demonstrate awareness of indirect costs.
    Outcome
    TCO models capture all the main costs impacts.
    Metric
    % of direct and indirect cost coverage.
  • Practice
    Actively monitor the updating of the IT asset list.
    Outcome
    The IT asset list can be readily updated based on organization-wide monitoring and an effective governance process.
    Metrics
    • Frequency of IT asset list review.
    • % of IT assets tracked.
    • % of total IT spend that is tracked.
  • Practice
    Refresh TCO models consistently, based on the actual costs.
    Outcome
    Credibility and confidence that TCO models are underpinned by actual cost data is achieved.
    Metric
    % of TCO assessments underpinned by actual cost data.
5Optimized
  • Practice
    Capture all direct, indirect and opportunity costs.
    Outcome
    There is a high degree of confidence that TCO models capture all cost drivers.
    Metric
    % of direct and indirect cost coverage.
  • Practice
    Review the accuracy of the IT asset list regularly.
    Outcome
    There is a high degree of confidence that the IT asset list used for TCO assessments are reliable.
    Metrics
    • Frequency of IT asset list review.
    • % of IT assets tracked.
    • % of total IT spend that is tracked.
  • Practice
    Refresh TCO models consistently, based on actual costs and predicted demand.
    Outcome
    TCO models are optimized.
    Metric
    % of TCO assessments linked to predicted demand.