Data Reliability
Create reliable total cost of ownership analysis for IT assets and IT-enabled business services.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Data Reliability at each level of maturity.
- 1Initial
- Practice
- Carry out some informal TCO tracking.
- Outcome
- Some familiarity with the application of TCO tools is emerging.
- 2Basic
- Practice
- Set up a basic TCO assessment process to evaluate current practices and identify areas for improvement.
- Outcome
- There is confidence in the IT function that TCO projections are somewhat accurate.
- Metric
- % difference of TCO projections vs. actual.
- Practice
- Conduct TCO assessment as part of the initial cost/benefit analysis for every IT service.
- Outcome
- TCO is established as a key requirement prior to new IT system investment.
- Metric
- % of protects that conduct a TCO assessment in the pre-investment stage.
- 3Intermediate
- Practice
- Define the tolerances for TCO projections.
- Outcome
- Projected TCO is accurate within defined tolerances.
- Metric
- % difference of TCO projections vs. actual.
- Practice
- Conduct TCO as part of initial project cost/benefit analysis and periodically as part of ongoing evaluation.
- Outcome
- Ongoing costs associated with IT are beginning to be assessed.
- Metric
- % of IT assets conducting pre and ongoing TCO assessments.
- 4Advanced
- Practice
- Ensure TCO projections are within defined tolerances and are benchmarked against industry standards.
- Outcome
- There is a high degree of confidence that TCO projections are accurate and all IT stakeholders can plan according to these.
- Metric
- % of projects that exceed TCO forecast tolerances.
- Practice
- Conduct TCO consistently throughout the initial and ongoing use phases.
- Outcome
- Ongoing costs associated with IT are consistently assessed.
- Metrics
- % of IT assets conducting pre and ongoing TCO assessments.
- # of ongoing TCO assessments conducted per IT asset.
- 5Optimized
- Practice
- Continually review and optimize TCO reliability.
- Outcome
- There is full confidence in the reliability of the whole TCO process.
- Metric
- # of TCO reliability assessments per year.
- Practice
- Make TCO projections a major category in all individual and group performance reviews.
- Outcome
- The reliability and accuracy of TCO projections is optimized, throughout the whole IT function.
- Metric
- # of TCO reliability assessments per year and their results.
- Practice
- Conduct TCO consistently throughout every stage of the asset life cycle, including a post retirement assessment.
- Outcome
- TCO benefits are achieved at every stage in the asset life cycle.
- Metric
- % of IT assets conducting TCO assessments at pre, ongoing, and post investment stages.