Business Interfaces
Manage the interfaces between the IT function and other business units.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Business Interfaces at each level of maturity.
- 1Initial
- Practice
- Informal activities in place based on best endeavour of staff.
- Outcomes
- Informal process in place to identify and design business interfaces.
- Various coexisting interfaces between business and IT.
- 2Basic
- Practice
- Introduce formal process to identify and design business interfaces.
- Outcomes
- Fundamental interfaces between the central IT function and the rest of the business are formally defined.
- Individual business units, regional units and central units define interfaces separately.
- Metric
- % of business interfaces formally designed
- 3Intermediate
- Practice
- Centralize Business Relationship Management (BRM) and enable the IT function to act as single interface to business.
- Outcomes
- Business interfaces are formally aligned with organizational strategy.
- Business interfaces are centralized to single points of contact and are formally aligned with organizational strategy.
- Metric
- % of business interfaces with formal Business Relationship Management Roles
- Practice
- Design all interfaces to the business centrally in a structured process.
- Outcomes
- Business interfaces are formally aligned with organizational strategy.
- Business interfaces are centralized to single points of contact and are formally aligned with organizational strategy.
- Metric
- % of business interfaces with formal Business Relationship Management Roles
- 4Advanced
- Practice
- Define shared objectives and incentives for optimizing business value for BRM and IT line managers
- Outcomes
- Interfaces are aligned with business structure.
- Interfaces are re-designed based on feedback from the business.
- Metric
- % of BRMs having shared objectives with corresponding line managers
- 5Optimized
- Practice
- Continuously optimize interfaces and adapt to changes in business environment.
- Outcome
- The organization is enabled to be flexible.
- Metric
- % of interfaces which are regularly revised