IVI Framework Viewer

Representative POMs are described for Relationships at each level of maturity.

2Basic

• Practice

  Encourage team collaboration on tasks and projects at department level through joint meetings, lunch meetings etc.

  Outcomes

  • Ideas and knowledge are shared within departments.
  • Opportunities for sharing useful knowledge arise in the most unexpected ways.
  • Improved relationships within and across teams are evident.

  Metrics

  • # of teams collaborating on tasks and projects.
  • % of projects and tasks that have some inter-team shared component or input.
  • s# of informal knowledge sharing events.

3Intermediate

• Practice

  Encourage different forms of collaboration and collaboration mechanisms in communities and teams.

  Outcomes

  • A range of collaboration mechanisms is in place, such as informal events, virtual events, virtual teams, expert sessions etc.
  • Ideas and knowledge are shared widely and barriers to sharing are overcome by the range of approaches available.

  Metrics

  • % of teams and communities developing and using collaboration and collaboration mechanisms.
  • # of collaboration mechanisms in place.
  • # of work structures in place that reinforce collaboration.
  • # of defined practices that reinforce collaboration.

• Practice

  Define relevant concepts of collaboration and performance measures at department level.

  Outcome

  Defined collaboration targets and measures are in place to foster improvements.

  Metrics

  • % of departments submitting collaboration concepts.
  • # of collaboration concepts defined.
  • # of performance measures defined.

• Practice

  Reinforce collaboration through targeted incentives.

  Outcome

  Employees are motivated to improve collaboration.

  Metrics

  • Existence of incentives.
  • Frequency of review of incentives to ensure they are effectively targeted and appropriate.

• Practice

  Put processes in place to leverage organizational learning from collaborations.

  Outcome

  Knowledge gained in collaboration is shared and leveraged by the wider organization.

  Metrics

  • Evidence of learning being applied across organizational units.
  • Existence of knowledge sharing processes such as shared learning events.
  • % of managers who regularly update their team on new learning and incorporate it into processes.

• Practice

  Train employees in IT tools, collaboration skills, and motivating attitudes that foster collaboration behaviours.

  Outcome

  Employees have the skills to use and gain value from collaboration tools and events.

  Metric

  % of employees who have undertaken the available training in collaboration skills, tools, and behaviours.

4Advanced

• Practice

  Identify and evaluate the current levels and forms of KM collaboration.

  Outcome

  Evidence is available on ‘what works’ for KM collaboration.

  Metric

  Evaluation process in place to measure current forms of KM collaboration.

• Practice

  Apply the results of collaboration evaluations as input into management efforts to create work structures and practices that reinforce collaboration.

  Outcome

  Evidence-driven efforts are taken to improve KM collaboration.

  Metric

  # of management driven initiatives to improve KM collaboration.

5Optimized

• Practice

  Continually identify and explore reasons why some communities and teams are collaborating more effectively than others.

  Outcomes

  • Learning is available to improve collaboration across the organization and the wider ecosystem.
  • Successful collaborators are motivated and recognized.

  Metrics

  • Evidence that teams who are collaborating are being identified and evaluated.
  • % of staff time spent on researching reasons for success.

• Practice

  Promote the engagement of employees in external collaborations such as international standards, knowledge exchange etc.

  Outcomes

  • The reputation and profile of the organization is enhanced.
  • Opportunities exist to interact with and gain knowledge from international experts.

  Metrics

  • % of relevant standards bodies that have representation from the organization.
  • % of relevant staff who contribute to international level conferences and related events.