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KM is made up of the following Categories and CBBs. Maturity and Planning are described at both the CC and the CBB level.

ABuilding KM Capability

A1Culture

Establish and implement management practices and resources to embed beliefs, attitudes, and behaviours that motivate individuals to discover, capture, create, and share knowledge.

A2Relationships

Understand, shape, and use the networks of relationships (formal and informal, internal and external) that impact or support knowledge management activities. The scope includes formal entities such as roles and responsibilities and organizational hierarchies as well as less formal entities such as communities of practice, key influencers, social capital, and social networks.

A3Skill Development

Define requisite employee skills for specialist and non-specialist roles in knowledge management activities. Identify training requirements to develop employees' skills in knowledge management practices and the use of knowledge processes, tools, and technologies.

A4Tools and Technologies

Provide and report on the availability of tools, technologies, techniques, and application guidelines and checklists to support knowledge management activities such as discovery, acquisition, and sharing (e.g. social media), and knowledge asset management activities such as organization, classification, and analysis (e.g. a knowledge repository).

BLeveraging KM Capability

B1Strategy Development, Review and Target-Setting

Develop a programme of ongoing research and surveillance (e.g. environmental scanning) to ensure the availability of the knowledge and expertise necessary to support the current and future business strategy. Plan for the establishment of the resources and mechanisms to support this and to respond to situation-specific requests for knowledge. Incorporate review and adaptation processes to permit the plan to change as the business environment changes.

B2Knowledge Discovery and Capture

Establish the mechanisms (processes, roles, skillsets, sources, and linkages — e.g. agent networks, connection to experts) to locate, evaluate, assemble, and record knowledge that exists either inside or outside the organization, as directed by, for example, the KM strategy or specific investigation requests.

B3Knowledge Asset Organization/Classification and Access

Classify knowledge by, for instance, its subject area, ownership, and key experts/expertise — through, for example, the use of meta data, tagging, taxonomies, and ontologies. Provide access to knowledge with due regard to confidentiality and access rights.

B4Knowledge Analysis

Establish and implement processes, skillsets, tools, and linkages (e.g. to tacit knowledge) to seek and derive insights and intelligence from the organization's existing/accumulated knowledge resources, to facilitate informed decision-making. The context may include responses to both general guidelines as prescribed by KM strategy, and/or specific enquiries arising from within the organization.

B5Knowledge Sharing

Establish mechanisms to facilitate the sharing and use of existing knowledge among stakeholders, such as a collaboration network or community of practice. Report knowledge insights to stakeholders — for example, competitive intelligence, knowledge synthesis, and lessons learned.

B6Governance

Monitor and oversee the extent to which the knowledge management strategy is aligned with the business strategy. Track the extent to which the knowledge management strategy is being properly implemented by the knowledge management programme and that the desired impact is being achieved. Define and use processes to assess and ensure, for example, the integrity, completeness, and currency of knowledge assets.