IVI Framework Viewer

Representative POMs are described for Knowledge Discovery and Capture at each level of maturity.

2Basic

• Practice

  Conduct training and regular meetings in work environments to facilitate the use of the knowledge discovery and capture procedures.

  Outcomes

  • Employees are aware of the need for knowledge discovery and capture and have skills in using knowledge discovery and capture procedures.
  • Improved efficiency and effectiveness of knowledge discovery and capture procedures are evident.

  Metrics

  • # of training courses and regular meetings in work environments.
  • Frequency of training and meeting sessions (# per month).
  • % of employees trained in work environments to use the procedures.
  • % of trained employees that can use the procedures correctly.

• Practice

  Encourage employees to attend external events to acquire knowledge (e.g. conferences).

  Outcome

  Employees widen their access to knowledge sources and develop networks that can facilitate knowledge discovery.

  Metric

  % of employees attending conferences.

• Practice

  Design basic procedures for guiding work environments in the identification, collection, and capture of knowledge assets.

  Outcome

  Knowledge acquisition of relevant items can be planned in line with business needs.

  Metric

  Yes/no indicators confirming basic procedures are designed.

3Intermediate

• Practice

  Define key performance indicators (KPIs) for identification, collection, and capture activities.

  Outcome

  A benchmark of current performance is in place to guide improvements in future knowledge identification, capture, and collection.

  Metric

  % of identification, collection, and capture activities assigned with agreed KPIs.

• Practice

  Formally deploy procedures in work environments to guide the identification, collection, and capture of knowledge assets.

  Outcome

  A systematic approach to knowledge capture ensures the relevance of knowledge assets.

  Metrics

  • Yes/no indicators confirming deployment of procedures in work environments.
  • Evaluation of the relevance of items captured.

• Practice

  Ensure that knowledge assets are identified, collected, and captured to systems in work environments using the deployed procedures.

  Outcome

  There is increased uptake of consistent knowledge capture procedures, and improvement in the relevance of the knowledge items captured.

  Metrics

  • % of business units using the knowledge capture procedures.
  • % of business units which are reviewed to ensure procedures are followed.

• Practice

  Identify target users of the knowledge assets.

  Outcomes

  • Knowledge assets are appropriately used by employees who can gain maximum value from them.
  • Employees do not waste time filtering out irrelevant knowledge assets.

  Metrics

  • # of identified target users of knowledge assets.
  • Feedback from users on accuracy of targeting.

4Advanced

• Practice

  Evaluate performance against KPIs for improvement of the identification, collection, and capture of knowledge assets.

  Outcome

  Improvement activities are in place addressing key knowledge identification and capture issues informed by KPI data.

  Metrics

  • % of KPIs for which performance is being measured.
  • % of identification activities improved based on defined KPIs.
  • % of collection activities improved based on defined KPIs.
  • % of capture activities improved based on defined KPIs.

• Practice

  Automate identification, collection, and capture activities; and ensure that automated activities for identification, collection, and capture of knowledge assets are regularly enhanced.

  Outcome

  The efficiency and effectiveness of knowledge asset capture activities are continually improved.

  Metrics

  • % level of automation of activities.
  • Frequency of enhancements (# of improvement iterations per quarter).
  • # of versions of improved procedures (# per 1–2 years).

• Practice

  Administer employee interviews and surveys to establish individual ownership of some captured knowledge.

  Outcome

  Individual ownership of knowledge is mapped, and informs the knowledge collection policy and facilitates shared access.

  Metrics

  • % of employees surveyed.
  • # of employee interviews conducted to determine ownership of knowledge assets.
  • % of captured knowledge assets with ownership recorded.

• Practice

  Ensure that the knowledge assets collection policy is aligned to the KM strategy.

  Outcomes

  • The knowledge assets collected contribute to the KM strategy.
  • Employees collecting knowledge assets have a clear sense of how their work contributes to the knowledge strategy.

  Metric

  % alignment of knowledge asset collection policy and knowledge strategy.

5Optimized

• Practice

  Continuously improve defined knowledge identification, collection, and capture procedures that can be repeated in work environments.

  Outcome

  There is improvement in the quality and relevance of the knowledge assets captured.

  Metrics

  • Frequency of improvement to defined repeatable procedures (# of improvement iterations per quarter).
  • # of revisions to improved procedures (# per year).

• Practice

  Optimize knowledge discovery techniques by reviewing international emerging practices and techniques.

  Outcome

  The ability to capture knowledge that can provide competitive advantage and novel insights is enhanced.

  Metric

  % of staff time allocated to reviewing emerging knowledge discovery techniques.

• Practice

  Extend input into the knowledge asset collection policy to the wider business ecosystem.

  Outcomes

  • The range and quality of knowledge assets are improved.
  • There is an increased opportunity for novel knowledge assets to be identified to inform organizational objectives.

  Metrics

  • % of stakeholders who have input into the knowledge asset collection policy.
  • % of knowledge asset collections that are on topics identified by external stakeholders.