Knowledge Sharing
Establish mechanisms to facilitate the sharing and use of existing knowledge among stakeholders, such as a collaboration network or community of practice. Report knowledge insights to stakeholders — for example, competitive intelligence, knowledge synthesis, and lessons learned.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Knowledge Sharing at each level of maturity.
- 2Basic
- Practice
- Train teams at department level and provide coaching on behaviours required in the use and sharing of knowledge.
- Outcome
- Employees have skills they need to share knowledge effectively.
- Metrics
- % of the KM programme budget that is allocated to knowledge sharing programmes.
- % evaluation scores of training programmes.
- Practice
- Develop a method for sharing lessons learned from past projects/activities.
- Outcome
- Some lessons learned are carried forward for action.
- Metrics
- # of lessons learned that are retained.
- % of new projects/activities that begin with a review of lessons learned.
- 3Intermediate
- Practice
- Encourage employees to contribute to conferences, workshops, and CPD in their own fields.
- Outcome
- Employees enhance their profiles as knowledge experts and develop professional relationships that will facilitate knowledge sharing.
- Metrics
- % of employees that meet defined targets for attendance and contribution.
- # of opportunities for feedback of external learning to the wider organization.
- Practice
- Develop a method for evaluating lessons learned from past projects/activities and determine their inclusion for action at the organization level.
- Outcome
- Only relevant lessons learned are carried forward for action.
- Metrics
- # of submitted lessons evaluated.
- % of lessons learned progressed to the organization level for action.
- Practice
- Specify recommendations from evaluated lessons learned.
- Outcome
- Focused action is taken in response to relevant insights from lessons learned.
- Metric
- # of recommendations specified.
- 4Advanced
- Practice
- Survey employees to facilitate effective and targeted knowledge provision.
- Outcome
- Employees generally receive only relevant knowledge, thus increasing their efficiency.
- Metric
- % of employees who have had their knowledge needs surveyed.
- Practice
- Adopt and promote an organizational learning approach to share expertise across the entire organization.
- Outcome
- Employees absorb knowledge effectively and apply it to their work.
- Metric
- Evidence of adoption and promotion of the organizational learning approach organization-wide.
- 5Optimized
- Practice
- Encourage employees to contribute to external standards making bodies.
- Outcomes
- Employees contribute their knowledge to international standards.
- Intelligence on changes in standards or on new standards can be shared across the organization.
- Metric
- % of identified relevant standards committees that employees are represented on.
- Practice
- Optimize emerging technologies to facilitate knowledge sharing.
- Outcome
- Knowledge sharing can be scaled up as required.
- Metrics
- # of new knowledge sharing technologies piloted.
- % of resources allocated to investigate the potential of new knowledge-sharing technologies.
- Practice
- Adopt an integrated knowledge sharing system for lessons learned across the organization by mainstreaming lessons learned into processes and methods — e.g. PM.
- Outcome
- An integrated knowledge sharing system for lessons learned is adopted across the organization.
- Metrics
- Yes/no indicators confirming adoption of an integrated knowledge sharing system.
- % of relevant processes and methods which incorporate/integrate lessons learned.