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Representative POMs are described for Programme Benefits Definition at each level of maturity.

1Initial

• Practice

  Rely on the best endeavours of staff.

  Outcome

  An immediate basic capability is turned on.

  Metric

  Number of experienced staff.

• Practice

  Leverage professional associations and networking to identify working approaches known to be effective.

  Outcome

  The implementation of working approaches that are known to be effective is very fast.

  Metric

  Number of approaches, methods, tools, or processes adapted from outside to get up and running.

2Basic

• Practice

  Develop approaches and methods to define the financial benefits of programmes.

  Outcome

  Programme cases are presented in a consistent way, enabling faster and better analysis and evaluations.

  Metric

  Number of programme cases requiring re-work or clarifications.

• Practice

  Provide training on a variety of approaches and methods to define programme financial benefits.

  Outcome

  Financial benefits are described in a consistent way, so improving their communication.

  Metric

  Number of programme cases requiring re-work or clarifications.

3Intermediate

• Practice

  Develop and/or adopt methods to define intrinsic benefits from programmes (e.g. good will, increased knowledge, employee motivation and morale, improved security and so forth).

  Outcome

  The intrinsic value of programmes is expressed explicitly and communicated in a manner that makes it easier to rank and rate these contributions.

  Metric

  Number of programmes where intrinsic benefits are documented.

• Practice

  Develop approaches to define capability enhancement benefits (e.g. volume, velocity, variety and complexity) from programmes.

  Outcome

  Capability enhancements are documented in a consistent manner, and can be ranked and rated.

  Metric

  Number of programmes where capability enhancements are factored into programme evaluations.

4Advanced

• Practice

  Use advanced tools and automation to simplify benefits definition.

  Outcome

  Benefits definition effort is reduced by leveraging tools and automation (e.g. financial systems, sales forecasts, and so forth).

  Metrics

  • Effort to generate a set of programme benefits.
  • Accuracy of programme benefits — i.e. actuals to expected.

• Practice

  Use advanced tools and processes to improve the accuracy and reliability of programme benefits definition.

  Outcome

  Better validation of the fundamentals and forecasts upon which benefits are calculated is supported, thus improving benefits definition.

  Metrics

  • Effort to generate a set of programme benefits.
  • Accuracy of programme benefits — i.e. actuals to expected.

5Optimized

• Practice

  Support education to doctoral levels; make research papers available; and provide access to higher education institutions — as sources of innovation for programme benefits definition.

  Outcomes

  • Benefits are identified at all levels (e.g. individual, team, and organization), all relevant themes (e.g. operational performance, learning, market share, and so forth).
  • The accuracy and reliability of identified benefits is adequate for programme planning purposes.

  Metric

  Number of innovations made to benefits definition approaches in the last year.

• Practice

  Develop a programme of continuous improvement around programme benefits management that leverages best-known industry practice, research findings, and the advice of financial partners.

  Outcome

  Excellent benefits definition processes are available and followed.

  Metric

  Number of innovations made to benefits definition approaches in the last year.