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Representative POMs are described for Application Management at each level of maturity.

2Basic

• Practice

  Put in place a management system for the introduction, operation, maintenance, and upgrading of key applications throughout their life cycle.

  Outcome

  A basic application management approach is emerging for key applications, with repeatable results.

  Metric

  % of applications that are managed through their life cycle.

3Intermediate

• Practice

  Expand the application management system to cover all major applications for an agreed standard set of issues.

  Outcome

  A standardized application management approach is used to address such issues as access controls, deployment and licence management, and intruder and misuse detection.

  Metric

  % of applications using the standard life cycle management process.

4Advanced

• Practices

  • Adopt, document, and maintain the appropriate application life cycle management best practices, for all applications.
  • Ensure tool sets are fully integrated and consistent across the development, test, and production environments.

  Outcomes

  • Advanced management techniques provide availability and continuity of authorized access for IT applications.
  • Comprehensive controls are in place to ensure access and user compliance.
  • Memory, CPU, and IO licence usage profiles exist for all applications.

  Metrics

  • # of unauthorized accesses to applications.
  • # of application non-compliance issues.

5Optimized

• Practice

  Continuously review and improve the application management approach, via research and experimentation, to reflect evolving business objectives, risks, and technical requirements.

  Outcome

  The application life cycle management process, tools, and practices are optimized, highly innovative, and can demonstrate a leadership position.

  Metric

  # of application management innovations in the last year.