Implement overarching policies, approaches, and tools to manage and track revisions for components of the IT infrastructure. Ensure that changes are seamlessly implemented while maintaining the integrity of the system.
Implement workarounds, repairs, and root cause analysis (where needed), facilitated by appropriate diagnostic practices, to resolve and prevent incidents that might affect the normal running of the IT infrastructure.
Manage the level of IT infrastructure resources that are needed to support the organization's business production requirements, to cover both peaks and troughs in demand.
Plan, test, and execute disaster management scenarios, so that the organization can recover as quickly as possible. Respond to attacks in such a way that forensic data is secured, and that any identified vulnerabilities are made secure.
Manage identities, and their authentication, authorization, roles, and privileges so that data and IT assets are protected from inappropriate and unauthorized access.
Manage the availability of the IT infrastructure so that it complies with the service levels agreed with stakeholders. Plan, test, and put in place what needs to be done to continue to deliver IT infrastructure services for defined scenarios.
Manage the IT infrastructure to ensure that key performance indicators (KPIs), service levels, and budgets are in compliance with the organization's goals and objectives.
Ensure the security and integrity of the IT infrastructure via firewall management, intrusion detection, vulnerability scanning and detection, anti-viral services, staff vetting, audit reporting, and so on.
Apply automation and orchestration across the IT infrastructure to free up resources, promote consistency, and to deliver more efficient and cost-effective solutions. This includes the network and end-point devices.