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Representative POMs are described for Configuration Management at each level of maturity.

2Basic

• Practices

  • Define and implement a high-level strategy for configuration management, and apply it to key domains and projects.
  • Agree the level of configuration items that is appropriate for the organization to control.

  Outcome

  Basic configuration management policies and approaches are emerging for a limited number of domains.

  Metrics

  • # of domains that are using configuration management.
  • # of configuration items that are documented and recorded.

3Intermediate

• Practices

  • Apply a standard configuration management process across most of the IT infrastructure.
  • Store all configuration items (CI) in a central configuration management database (CMDB).

  Outcome

  Standardized configuration management is established and maintained to ensure the reliability, interdependency, and traceability of most configurable items throughout their life cycle.

  Metric

  % of CIs recorded in the CMDB.% accuracy of the CMDB.

4Advanced

• Practice

  Audit and monitor the configuration management process across all of the IT infrastructure and its interfaces to improve its alignment, quality, and use across the organization.

  Outcome

  Configuration management is consistently applied across the whole organization to ensure the overall consistency of the IT infrastructure, its functional attributes, and physical properties.

  Metric

  # of configuration audit findings that have been corrected.

5Optimized

• Practice

  Conduct research and evaluation of all relevant configuration management systems and processes with a view to adopting and implementing any learnings, and to continuously improve and optimize.

  Outcome

  Configuration management is continuously reviewed and optimized.

  Metric

  # of new configuration management initiatives/improvements implemented.