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Representative POMs are described for Asset Management at each level of maturity.

2Basic

• Practice

  Define and implement basic policies, processes, procedures, and tools to control IT infrastructure assets in key domains and projects.

  Outcomes

  • Basic approaches and tools for asset management emerge.
  • However, manual asset management approaches dominate, and typically produce disparate lists that are managed independently.

  Metric

  # of IT assets recorded.

3Intermediate

• Practice

  Use standard asset management policies, processes, and procedures to build a central repository.

  Outcomes

  • The data gathered is centralized and accurate, and it contains information on most IT infrastructure assets.
  • The data generated starts to be used by some decision makers.

  Metrics

  • # of IT assets centrally recorded.
  • % accuracy of the IT infrastructure asset data.
  • # of decisions supported by IT asset management.

4Advanced

• Practices

  • Maintain strict central control of all IT asset management policies, processes, and procedures.
  • Drive improvements by using systemic data and process audits.

  Outcome

  Comprehensive, reliable, and accurate data is in place, and is used extensively by decision makers across the organization.

  Metric

  # of decisions supported by IT asset management.

5Optimized

• Practices

  • Use research and experimentation to continuously improve the IT asset management system.
  • Use automation to improve the accuracy and timeliness of the data.

  Outcomes

  • This enables proactive decision-making.
  • IT asset management is now a strategic element within the organization and facilitates the optimum use of people, processes, and technology.

  Metric

  # of proactive decisions supported.