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Representative POMs are described for Life Cycle Governance at each level of maturity.

2Basic

• Practice

  Define/reflect the need for benefits management in the governance framework.

  Outcome

  Benefits planning and review are done for some investments, but there is a lack of consistency in how this is done.

  Metric

  % of benefit management processes that are covered by a governance framework.

• Practice

  Establish a basic governance approach for benefits planning and review.

  Outcomes

  • Some understanding is emerging of the need to manage business change.
  • Ownership of and accountability for benefits are highlighted at the general business level.

  Metric

  % of benefits management activity with governance responsibility established.

3Intermediate

• Practice

  Establish a comprehensive and consistent governance framework (including processes/practices, roles and responsibilities, organizational structures, information requirements and supporting tools) for benefits planning, enablement, and review.

  Outcome

  Most major investments are managed as programmes of business change with clear ownership of and accountability for benefits.

  Metric

  % consistency in the use of a governance framework that covers all major investments.

• Practice

  Identify integration/alignment points for new investments with other governance activities — e.g., enterprise/corporate, financial, compliance, performance etc.

  Outcomes

  • Benefits planning, enablement, and review are governed and managed for all major investments in a consistent way across the organization.
  • There is some integration with other governance activities.

  Metric

  % alignment/integration with other relevant governance processes.

4Advanced

• Practices

  • Extend the governance framework to include benefits planning, enablement, and harvesting across the full life cycle of an investment decision.
  • Integrate investment and asset management so that investments and resulting assets are managed as one or more portfolios.

  Outcomes

  • Benefits planning, enablement, harvesting, and review are governed and managed for all investments in a consistent way across the organization throughout the full life cycle of an investment decision.
  • There is significant integration with other governance activities.

  Metric

  % alignment/integration with asset management processes.

• Practice

  Embed benefits management practices throughout the full life cycle of an investment decision.

  Outcomes

  • All investments are recognized as having some element of business change, and all major investments are managed as programmes of business change.
  • There is clear ownership of and accountability for benefits for all investments and resulting assets at both the individual investment/asset and portfolio levels.

  Metric

  % of investment life cycle with governance applied.

5Optimized

• Practice

  Monitor, review, and adjust/improve the governance framework.

  Outcome

  A high level of benefits realization is achieved and sustained.

  Metric

  % Year on year improvement in investment (planned versus actual) metrics.

• Practice

  Ensure optimal integration/alignment points with other governance activities — e.g., enterprise/corporate, financial, compliance, performance etc.

  Outcome

  There is seamless integration between benefits management and other governance activities.

  Metric

  % alignment/integration between benefits management and other relevant governance processes.