Roles, Responsibilities, and Accountabilities
Define and reinforce the roles, responsibilities, and accountabilities for benefits realization throughout the life cycle of investments.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Roles, Responsibilities, and Accountabilities at each level of maturity.
- 2Basic
- Practice
- Assign accountability for realization of benefits to the IT project manager or informally to individual IT staff members.
- Outcome
- Some individuals take informal responsibility for benefits realization in relation to initial investment decision-making.
- Metric
- % of investment decisions where benefits realization is considered.
- 3Intermediate
- Practice
- Define business roles related to investments in IT-enabled change.
- Outcome
- There is increasing focus on realizing benefits from individual investments in IT-enabled change, but IT and business roles and responsibilities are unclear.
- Metric
- % of investment decisions where the business role in achieving benefits has been defined.
- Practice
- Ensure both the business and IT share accountability for implementing IT-enabled changes.
- Outcome
- The effectiveness of benefits realization is increased, but it is impacted because only a limited number of individuals have the skills and knowledge to perform the defined roles.
- Metric
- % of investment decisions where the business accountability for achieving benefits has been defined.
- 4Advanced
- Practices
- Define clear IT and business roles and responsibilities (RACI) related to benefits realization and optimization from individual IT-enabled change investments and resulting assets across the full life cycle of an investment decision.
- Align the reward/incentive system with the roles and responsibilities to recognize and reward desired behaviour.
- Outcome
- Responsibilities and accountabilities for optimizing benefits across the full life cycle of individual investments are clearly assigned, accepted, and monitored.
- Metric
- % of investment decisions where RACI has been defined.
- Practice
- Provide education (why and what), training (what and how), and (ongoing) mentoring (support and reinforcement) to enable individuals to perform their roles effectively.
- Outcome
- There is increased effectiveness of benefits realization as individuals in roles understand what is expected of them, and have the skills, knowledge, and support required to perform their roles.
- Metric
- % of staff who have received training and/or education.
- 5Optimized
- Practice
- Define clear roles and responsibilities (RACI) related to benefits realization and maximization from the investment and asset portfolios.
- Outcome
- Accountability for maximizing the value from investments and asset portfolios is clearly assigned across the full life cycle, and is accepted and monitored.
- Metric
- % of investment decisions where RACI is being monitored.