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Representative POMs are described for Relevant Metrics at each level of maturity.

2Basic

• Practice

  Use delivery-oriented lead and lag cost and schedule indicators for major investments; and use cost, reliability, and availability metrics for services.

  Outcome

  There is early warning of any problems in investment and service delivery, so enabling timely corrective action to be taken.

  Metric

  % of investments with delivery and financial metrics.

• Practice

  Use basic financial outcome-oriented measures of benefits.

  Outcome

  The financial benefits created can be evaluated after the fact for some investments.

  Metric

  % of investments with post implementation benefit evaluation.

3Intermediate

• Practice

  Define measures of alignment, business value (financial and non-financial), and risk.

  Outcome

  Financial and non-financial benefits (and resulting value) can be evaluated for all investments after the fact.

  Metric

  % of investments with defined measures of alignment, business value, and risk.

• Practice

  Track benefits for all individual investments using basic measures of alignment, financial value, and risk.

  Outcome

  Individual investments can be assessed for the value they create.

  Metric

  % of investments where measures of alignment, business value, and risk are tracked.

4Advanced

• Practices

  • Use more sophisticated lag indicators of alignment, financial and non-financial value, and risk.
  • Consistently apply and manage lead indicators for enabling changes for all investments. (‘Lead’ indicators may include the delivery status of changed capabilities, the adoption of those capabilities, and ‘meaningful use’ of those capabilities, as well as the behavioural and cultural changes required in order for benefits to be realized).

  Outcome

  There are metrics to provide early warning of issues (e.g., deviations from the expected plan, or changes in internal or external context) for all investments, so enabling timely corrective actions to be taken to ensure that benefits are realized, or, if necessary, that investments are terminated.

  Metric

  % of investments with both lead and lag indicators actively managed.

5Optimized

• Practices

  • Consistently apply and manage robust lead and lag indicators across the full life cycle of individual investments, including resulting services, and for all portfolios. (‘Lead’ indicators include the ongoing operation and ‘meaningful use’ of resulting services to ensure that benefits continue to be realized).
  • Regularly review the relevance and effectiveness of metrics, and revise as necessary.

  Outcome

  Benefits from all investments and services are optimized at the individual level, and value is maximized at the portfolio level.

  Metric

  % of investments with value metrics managed across the full investment life cycle.