Process Automation
Use technologies to simulate, integrate, operationalize, and monitor business processes.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Process Automation at each level of maturity.
- 1Initial
- Practice
- Buy off-the-shelf BPM software or engage IT personnel to develop custom programs that assist with data management and process completion.
- Outcome
- Processes involving the movement and management of information become more efficient.
- Metric
- Number of process automations in operation.
- 2Basic
- Practice
- Evaluate and select a workflow automation platform and start a process automation pilot.
- Outcomes
- Adopt a preferred automation solution platform.
- Have personnel that are in automation solutions developer positions, increase their skills.
- Metrics
- Number of projects using a preferred automation solution platform.
- Number of skilled automation solutions developers.
- 3Intermediate
- Practice
- Identify and re-use best-fit technologies and effective patterns for automation solutions.
- Outcome
- Internal expertise in the implementation of automation technologies emerge.
- Metric
- Number of automation patterns identified and documented.
- Practice
- Use simulation and optimization technologies to play a role in process improvement projects.
- Outcome
- Allocation of resources for processes with complex flows can be optimized.
- Metric
- Number of deployed automation solutions that use simulation and optimization technologies.
- Practice
- Form an automation centre of excellence.
- Outcome
- Many processes with automation potential are identified and addressed.
- Metric
- Number of personnel with automation competencies.
- Practice
- Establish a Service-Oriented Architecture (SOA) repository or registry for provisioning services that are used in workflow automations.
- Outcome
- Common services are efficiently re-used.
- Metrics
- Number of services in the SOA registry.
- Rate of re-use of services in the SOA registry.
- 4Advanced
- Practice
- Eliminate routine human activities and monitor critical activities, by implementing automation projects across most of organization's key functions.
- Outcome
- Expertise is developed on where and how to apply automation, simulation, and optimization technologies.
- Metric
- Percent of organizational entities using automation solutions.
- Practice
- Maintain a comprehensive automation body of knowledge using a global community of practice, that is supported by an automation centre of excellence.
- Outcome
- Best practices in process automation are effectively dispersed.
- Metric
- Rate of addition to or improvement of the Automation Body of Knowledge.
- Practice
- Use supported technologies to enable automation, simulation, optimization, analysis, reporting, and web service provisioning.
- Outcome
- The group that supports automation technologies becomes highly adept in determining which technologies to apply in diverse circumstances.
- Metric
- Estimates of value added for each type of supported BPM technology.
- 5Optimized
- Practice
- Use process automation and optimization across the business ecosystem to extend to customers, suppliers, partners, and regulators.
- Outcome
- Customers prefer to increase purchases through the organization because the conduct of business is so efficient and error-free.
- Metric
- Number of automation solutions extending to parties beyond the organization's boundaries.
- Practice
- Use automation technologies to enable agile, real-time process automation adaptation.
- Outcome
- The organization is able to respond to marketplace opportunities more quickly and with higher assurance than its competitors.
- Metric
- Value of opportunities exploited due to the organization's greater agility than its competitors.
- Practice
- Package the organization's Automation Body of Knowledge, to either generate commercial value or to share openly.
- Outcome
- Revenues are enhanced, the organization's reputation for innovation and excellence is enhanced, and the organization's preferred practices become industry-wide standards.
- Metrics
- Revenue generated by sharing or commercially exploiting the organization's Automated Body of Knowledge.
- Number of external citations of the organisations Automated Body of Knowledge.