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Process Automation

B5

Use technologies to simulate, integrate, operationalize, and monitor business processes.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Process Automation at each level of maturity.

1Initial
  • Practice
    Buy off-the-shelf BPM software or engage IT personnel to develop custom programs that assist with data management and process completion.
    Outcome
    Processes involving the movement and management of information become more efficient.
    Metric
    Number of process automations in operation.
2Basic
  • Practice
    Evaluate and select a workflow automation platform and start a process automation pilot.
    Outcomes
    • Adopt a preferred automation solution platform.
    • Have personnel that are in automation solutions developer positions, increase their skills.
    Metrics
    • Number of projects using a preferred automation solution platform.
    • Number of skilled automation solutions developers.
3Intermediate
  • Practice
    Identify and re-use best-fit technologies and effective patterns for automation solutions.
    Outcome
    Internal expertise in the implementation of automation technologies emerge.
    Metric
    Number of automation patterns identified and documented.
  • Practice
    Use simulation and optimization technologies to play a role in process improvement projects.
    Outcome
    Allocation of resources for processes with complex flows can be optimized.
    Metric
    Number of deployed automation solutions that use simulation and optimization technologies.
  • Practice
    Form an automation centre of excellence.
    Outcome
    Many processes with automation potential are identified and addressed.
    Metric
    Number of personnel with automation competencies.
  • Practice
    Establish a Service-Oriented Architecture (SOA) repository or registry for provisioning services that are used in workflow automations.
    Outcome
    Common services are efficiently re-used.
    Metrics
    • Number of services in the SOA registry.
    • Rate of re-use of services in the SOA registry.
4Advanced
  • Practice
    Eliminate routine human activities and monitor critical activities, by implementing automation projects across most of organization's key functions.
    Outcome
    Expertise is developed on where and how to apply automation, simulation, and optimization technologies.
    Metric
    Percent of organizational entities using automation solutions.
  • Practice
    Maintain a comprehensive automation body of knowledge using a global community of practice, that is supported by an automation centre of excellence.
    Outcome
    Best practices in process automation are effectively dispersed.
    Metric
    Rate of addition to or improvement of the Automation Body of Knowledge.
  • Practice
    Use supported technologies to enable automation, simulation, optimization, analysis, reporting, and web service provisioning.
    Outcome
    The group that supports automation technologies becomes highly adept in determining which technologies to apply in diverse circumstances.
    Metric
    Estimates of value added for each type of supported BPM technology.
5Optimized
  • Practice
    Use process automation and optimization across the business ecosystem to extend to customers, suppliers, partners, and regulators.
    Outcome
    Customers prefer to increase purchases through the organization because the conduct of business is so efficient and error-free.
    Metric
    Number of automation solutions extending to parties beyond the organization's boundaries.
  • Practice
    Use automation technologies to enable agile, real-time process automation adaptation.
    Outcome
    The organization is able to respond to marketplace opportunities more quickly and with higher assurance than its competitors.
    Metric
    Value of opportunities exploited due to the organization's greater agility than its competitors.
  • Practice
    Package the organization's Automation Body of Knowledge, to either generate commercial value or to share openly.
    Outcome
    Revenues are enhanced, the organization's reputation for innovation and excellence is enhanced, and the organization's preferred practices become industry-wide standards.
    Metrics
    • Revenue generated by sharing or commercially exploiting the organization's Automated Body of Knowledge.
    • Number of external citations of the organisations Automated Body of Knowledge.