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Implementation

Determines and manage how business process management will be put into practice for the organization.

Capability Building Blocks

B1Scope of Implementation
Establish the breadth of processes to be managed. This is guided by the organizational context—for example, by the structure, strategies, priorities, and culture of the organization.
B2Process Architecture
Document the organization's process architecture, using consistent terminology, precise definition of objectives, roles, flows, and relationships, and agreed protocols for process naming.
B3Process Governance
Establish a governance structure for the processes being addressed. This might cover process ownership, decision rights, and measures to evaluate progress against process objectives.
B4Process Improvement
Identify and use available methodologies for evaluating, redesigning, and improving how the organization works towards its desired outcomes.
B5Process Automation
Use technologies to simulate, integrate, operationalize, and monitor business processes.
B6The IT Contribution
Use the IT function's organization-wide perspective to drive the effectiveness of business process management.