Implementation
Determines and manage how business process management will be put into practice for the organization.
Capability Building Blocks
- B1Scope of Implementation
- Establish the breadth of processes to be managed. This is guided by the organizational context—for example, by the structure, strategies, priorities, and culture of the organization.
- B2Process Architecture
- Document the organization's process architecture, using consistent terminology, precise definition of objectives, roles, flows, and relationships, and agreed protocols for process naming.
- B3Process Governance
- Establish a governance structure for the processes being addressed. This might cover process ownership, decision rights, and measures to evaluate progress against process objectives.
- B4Process Improvement
- Identify and use available methodologies for evaluating, redesigning, and improving how the organization works towards its desired outcomes.
- B5Process Automation
- Use technologies to simulate, integrate, operationalize, and monitor business processes.
- B6The IT Contribution
- Use the IT function's organization-wide perspective to drive the effectiveness of business process management.