The IT Contribution
Use the IT function's organization-wide perspective to drive the effectiveness of business process management.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for The IT Contribution at each level of maturity.
- 1Initial
- Practice
- Encourage IT to share it's knowledge of the relationships between key processes and the applications that support them.
- Outcome
- Changes in processes result in fewer problems associated with application misalignment and vice versa.
- Metric
- Number of process and application misalignment issues.
- 2Basic
- Practice
- Maintain a catalogue, that is owned by IT, to cross-references key processes with the applications and infrastructure that support them.
- Outcome
- The implications of organizational changes are more readily identified and understood.
- Metric
- Number of key processes and their supporting applications catalogued.
- 3Intermediate
- Practice
- Have IT explain and communicate, how changes in IT systems are likely to impact processes, and how changes in processes are likely to impact systems requirements.
- Outcome
- Communications improve between IT and the business about the impact of proposed changes.
- Metric
- Number of issues avoided due to IT analysis during planning phases.
- Practice
- Make IT part of the business process planning and design sessions.
- Outcome
- IT provides a perspective on potential changes during planning phases, thus avoiding system surprises during late stages of projects.
- Metric
- Percentage of an organization's formal planning sessions that include IT representation.
- 4Advanced
- Practice
- Maintain a model, that is owned by IT, that enables impact analysis of process changes on all aspects of the enterprise architecture, and to help facilitate changes in line with project objectives.
- Outcome
- Detailed change management planning can be conducted.
- Metric
- Number of project “surprises” due to unclear understanding of the impact of process changes on the enterprise architecture (and vice versa).
- Practice
- Have IT proactively provide relevant, innovative practices and tools to enhance the BPM foundation and the use of BPM in the organization.
- Outcome
- BPM delivers greater value.
- Metric
- List of IT contributions to the BPM initiative.
- 5Optimized
- Practice
- Expand IT's architectural model beyond the organization to encompass relevant aspects of customer, supplier, partner, and/or regulator architectures.
- Outcome
- Deriving insights from the model, IT helps drive improvement.
- Metric
- List of IT-initiated improvement projects that involve third party interfaces.
- Practice
- Provide IT thought leadership in identifying areas of improvement and innovation in business processes.
- Outcome
- IT's reputation as a key business partner is enhanced.
- Metric
- List of industry citations of IT's contribution to process management excellence.