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Representative POMs are described for Workforce Management at each level of maturity.

3Intermediate

• Practice

  Encourage experimental use of virtual interviewing for early stage recruitment processes.

  Outcome

  Recruitment costs are reduced and the range of candidates interviewed is extended.

  Metrics

  • # of interviews held virtually.
  • Feedback from recruiters on efficacy of approach (e.g. enables more flexibility in interview scheduling, reduced costs for the interview process etc.).

• Practice

  Introduce formal project management methodologies across IT and some parts of the business.

  Outcome

  There is increased familiarity with formal project management methods within IT and in some parts of the business.

  Metrics

  • # and % of projects within IT where formal project management methodologies are in use.
  • # and % of projects within the business where formal project management methodologies are in use.
  • # and % of projects delivered on time, within budget, and meeting project requirements.

• Practice

  Actively probe to discover hidden causes of staff unease or dissatisfaction.

  Outcome

  This enables anticipation of emerging issues, facilitating early intervention.

  Metrics

  • Staff turnover levels.
  • Periodic assessment of staff morale (i.e. as measured via standard qualitative measurement tools).
  • Feedback from performance reviews.
  • Average years of service versus the industry average (or some such meaningful comparator).

4Advanced

• Practice

  Proactively seek out and target top candidates for key positions.

  Outcome

  Better quality candidates apply and are hired.

  Metric

  Quality of candidates proceeding to interview stage (e.g. the number of candidates having the requisite qualifications/experience to suit the job).

• Practice

  Extend the use of formal project management methodologies across the entire organization, using teams drawn from both IT and the business.

  Outcome

  There is increased familiarity with formal project management methods across the entire organization.

  Metrics

  • # and % of projects within IT where formal project management methodologies are in use.
  • # and % of projects within the business where formal project management methodologies are in use.
  • # and % of projects delivered on time, within budget, and meeting project requirements.

• Practice

  Develop tailored career development programmes for immediate report staff and key personnel.

  Outcomes

  • This results in increased value and contribution of key staff to the organization.
  • Investment in personal development improves staff loyalty and discourages defection.

  Metrics

  • Staff turnover levels.
  • Periodic assessment of staff morale (i.e. as measured via standard qualitative measurement tools).Average years of service versus the industry average (or some such meaningful comparator).

5Optimized

• Practice

  Work with educational institutions and regulatory bodies to improve formal accreditation in the industry.

  Outcome

  There is an overall improvement in the standards of performance in the industry.

  Metrics

  • Existence of an accreditation roadmap for IT practitioners.
  • Perception of IT as a profession (i.e. as measured via standard qualitative measurement tools).

• Practice

  Extend the use of internal project management methodologies to address collaboration with external bodies (e.g. customers, suppliers, and other partners in the ecosystem).

  Outcome

  The effectiveness of complex, multi-organizational projects is enhanced.

  Metrics

  • # and % of projects within IT where formal project management methodologies are in use.
  • # and % of projects within the business where formal project management methodologies are in use.
  • # and % of projects within the wider business ecosystem where formal project management methodologies are in use.
  • # and % of projects delivered on time, within budget, and meeting project requirements.

• Practice

  Encourage key staff to participate in joint initiatives with business ecosystem partners.

  Outcome

  This results in improved job satisfaction and learning opportunities.

  Metrics

  • # of joint business ecosystem initiatives.
  • Staff turnover levels.
  • Periodic assessment of staff morale (i.e. as measured via standard qualitative measurement tools).
  • Average years of service versus the industry average (or some such meaningful comparator).