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Assessment Planning

B1

Plan and prepare the approach for conducting capability assessments – examine the organization’s needs and business goals, establish assessment objectives, and agree assessment scope, team members, participants, and logistics.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Assessment Planning at each level of maturity.

1Initial
  • Practice
    Practices are ad hoc, occurring on a best endeavour basis.
    Outcome
    _
    Metric
    _
2Basic
  • Practice
    Set up a basic assessment process to evaluate current practices and to identify areas for improvement in parts of the IT function.
    Outcome
    A basic process is emerging to leverage scale effects.
    Metric
    % of assessment adherence to a process/blueprint for conducting IT capability assessments.
  • Practice
    Plan and prepare for the assessments (e.g. conduct a high-level examination of some business needs and goals).
    Outcome
    The degree of rigour depends on the individuals responsible for assessment preparation and planning. The organization's needs and business goals are partly examined.
    Metric
    Yes/No indicators re the existence of a planning and preparation process/blueprint.
  • Practice
    Start discussions with stakeholders within IT on the scope of the assessment and which sub-topics are to be selected for a deep dive assessment.
    Outcome
    There is a basic selection of sub-topics by the individual assessment owner/line manager.
    Metric
    % of IT capability assessments with defined scope. % of identified IT capability stakeholders with input into assessment scope decisions.
3Intermediate
  • Practice
    Establish a systematic and reliable process for conducting capability assessments and use this process across IT and some other business units.
    Outcome
    The insights generated from the assessments can be transformed into improvement actions.
    Metric
    % of assessment adherence to a process/blueprint for conducting IT capability assessments.
  • Practice
    Establish a standardized planning and preparation process/blueprint for conducting capability assessments, and use it in IT and some other business units.
    Outcome
    The organization's needs and business goals can be aligned to the assessment objectives.
    Metric
    Yes/No indicators re the existence of a planning and preparation process/blueprint.
  • Practice
    Identify the assessment scope and the capability framework to be used during the planning and preparation activities.
    Outcome
    Fundamental requirements for assessment execution are in place.
    Metric
    % of IT capability assessments with defined scope.
  • Practice
    Agree and secure staffing of the assessment team and participants.
    Outcome
    Fundamental requirements for assessment execution are in place.
    Metric
    % of identified IT capability stakeholders with defined roles and responsibilities in capability assessments.
  • Practice
    Plan and agree assessment logistics (e.g. set up all required meetings).
    Outcome
    Fundamental requirements for assessment execution are in place.
    Metric
    % of IT capability assessments that have agreed logistics.
  • Practice
    Schedule assessment sessions with stakeholders.
    Outcome
    Fundamental requirements for assessment execution are in place.
    Metric
    % of IT capability assessments that have agreed logistics.
  • Practice
    Implement a standardized decision process, with relevant criteria, within IT to decide on/prioritize the sub-topics for assessment.
    Outcome
    The scope of capability assessments is agreed.
    Metric
    % of IT capability assessments with defined scope. % of identified IT capability stakeholders with input into assessment scope decisions.
4Advanced
  • Practice
    Deploy a transparent and reliable assessment process organization-wide.
    Outcome
    Capability assessments are consistently conducted across the organization.
    Metric
    % of assessment adherence to a process/blueprint for conducting IT capability assessments.
  • Practice
    Adopt the standardized planning and preparation process/blueprint organization-wide and ensure compliance with the process. Confirm the organization's readiness for the assessment.
    Outcome
    A holistic and reliable assessment across the organization is possible. Re-planning is performed if necessary.
    Metric
    % of IT capability assessments with defined scope. % of identified IT capability stakeholders with defined roles and responsibilities in capability assessments. % of IT capability assessments that have agreed logistics. % of IT capability assessments with a 'readiness check' prior to the assessment.
  • Practice
    Involve other business stakeholders in the selection/prioritization of sub-topics for the assessment. Examine sub-topic selection/prioritzation in line with the business strategy to ensure alignment.
    Outcome
    There is formal alignment of the assessment scope with the business strategy.
    Metric
    % of IT capability assessments with defined scope. % of identified IT capability stakeholders with input into assessment scope decisions.
5Optimized
  • Practice
    Reflect timely business input and review in the assessment process, and generate viable and business ecosystem supported development road maps.
    Outcome
    Assessments are continually improved. The resulting development road maps help maximize and demonstrate the business value derived.
    Metric
    % of assessment adherence to a process/blueprint for conducting IT capability assessments.
  • Practice
    Continually improve assessment planning and preparation activities (e.g. through stakeholder feedback, learning from previous iterations, etc) to ensure the assessment objectives are met and aligned to the business ecosystem's needs, and to maximize the benefit obtained from performing the assessment.
    Outcome
    There is an increase in the return from assessments.
    Metric
    % of IT capability assessments with defined scope. % of identified IT capability stakeholders with defined roles and responsibilities in capability assessments. % of IT capability assessments that have agreed logistics. % of IT capability assessments with a 'readiness check' prior to the assessment.
  • Practice
    Implement a feedback process to optimize the decisions on sub-topics for assessments.
    Outcome
    The scope of capability assessments are continually improved.
    Metric
    % of IT capability assessments with defined scope. % of identified IT capability stakeholders with input into assessment scope decisions.