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Performance Management

B1

Identify and define key performance indicators that can be measured, recorded, and analysed to reveal project performance improvement opportunities. Measure project performance indicators to ensure that project execution is controlled and managed.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Performance Management at each level of maturity.

2Basic
  • Practice
    Develop a set of key performance indicators (KPIs).
    Outcome
    Analysis of KPIs helps identify performance strengths and weaknesses.
    Metric
    The number of KPI-initiated improvements.
3Intermediate
  • Practice
    Introduce phase containment practices around defects and errors, and map any root cause analysis back to the phase where the issue was introduced.
    Outcome
    A deeper understanding of issues can help identify training needs or simply areas where additional guidance is necessary.
    Metric
    The number of issues detected in each phase The number of escaping defects at each phase.
4Advanced
  • Practice
    Automate the collection of metrics data and use advanced analytical techniques to understand trends, variances, and the influences of cyclical events.
    Outcome
    A rich metrics set with advanced analytics enables better management through informed decision-making.
    Metrics
    • The number of decisions that leveraged metrics.
    • The number of decision delayed due to metric deficiencies.
5Optimized
  • Practice
    Enhance analysis by augmenting in-house data with data from professional and industry associations and research sources.
    Outcome
    An understanding of performance in relation to one's peers can inform further investment decisions.
    Metric
    Improvements made to projects based on KPI resultsPerformance improvement charts for cost control, resource utilization, schedule adherence, and scope delivery metrics.