Change Management
Establish an approach for identifying, planning, implementing, managing, and sustaining project-related changes.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Change Management at each level of maturity.
- 2Basic
- Practice
- Identify projects where change needs to be managed explicitly.
- Outcome
- Change identification is occurring much earlier and is factored into project planning.
- Metric
- The number of projects where change management was identified as needing explicit management.
- 3Intermediate
- Practice
- Categorize the types of change and selection processes to determine appropriate change management approaches.
- Outcome
- The identification, planning, implementation, managing, and sustaining of project change is effective, with substantial adoption in most projects and full adoption in some projects.
- Metrics
- Metrics are difficult at the project level.
- However, at a programme or portfolio level: The number of projects where relapse training was needed.
- 4Advanced
- Practice
- Manage projects where different change types can be managed simultaneously.
- Outcomes
- Projects use specific or hybrid change management approaches.
- Stakeholder pull or resistance to change affects the choice of change management approach.
- The project context (e.g. part of a corporate programme or single department initiative) and its governance model influence the choice of which change management approach to use.
- Metric
- The number of projects using mixed or hybrid change approaches.
- 5Optimized
- Practice
- Continuously improve the change management approach based on ecosystem stakeholder feedback, emerging research ideas, and PMIS data analysis.
- Outcome
- The change management approach identification and selection is excellent.
- Metric
- The number of innovations in change management approach selection and customization to those approaches.