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Change Management

B3

Establish an approach for identifying, planning, implementing, managing, and sustaining project-related changes.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Change Management at each level of maturity.

2Basic
  • Practice
    Identify projects where change needs to be managed explicitly.
    Outcome
    Change identification is occurring much earlier and is factored into project planning.
    Metric
    The number of projects where change management was identified as needing explicit management.
3Intermediate
  • Practice
    Categorize the types of change and selection processes to determine appropriate change management approaches.
    Outcome
    The identification, planning, implementation, managing, and sustaining of project change is effective, with substantial adoption in most projects and full adoption in some projects.
    Metrics
    • Metrics are difficult at the project level.
    • However, at a programme or portfolio level: The number of projects where relapse training was needed.
4Advanced
  • Practice
    Manage projects where different change types can be managed simultaneously.
    Outcomes
    • Projects use specific or hybrid change management approaches.
    • Stakeholder pull or resistance to change affects the choice of change management approach.
    • The project context (e.g. part of a corporate programme or single department initiative) and its governance model influence the choice of which change management approach to use.
    Metric
    The number of projects using mixed or hybrid change approaches.
5Optimized
  • Practice
    Continuously improve the change management approach based on ecosystem stakeholder feedback, emerging research ideas, and PMIS data analysis.
    Outcome
    The change management approach identification and selection is excellent.
    Metric
    The number of innovations in change management approach selection and customization to those approaches.