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Capturing Business Awareness

A3

Design information collation principles so that the IT function can recognize and comprehend relevant changes as they occur in the rest of the business — for example, this could include new business plans or project reports. Identify and develop tools and approaches to support this feedback loop.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Capturing Business Awareness at each level of maturity.

1Initial
  • Outcome
    IT is unaware of the information it requires from the business, and lacks any process for capturing information.
2Basic
  • Practice
    Define information requirements and sources from standard corporate reports (e.g. annual financial statements, etc.).
    Outcome
    IT is able to obtain a very basic understanding of the business.
    Metric
    % relationships with defined information requirements
3Intermediate
  • Practice
    Define and document formal and informal business-level information requirements for all key areas of the business (e.g. business plan, goals, budgets, etc.) in agreement with business.
    Outcome
    IT has basis for understanding the processes, structures, and goals of the business .
    Metric
    % relationships with defined information requirements
  • Practice
    Define and implement collection methods for information requirements for all key areas of the business in agreement with business.
    Outcome
    IT has repository of up to date information on the organization.
    Metric
    % relationships with defined collection paths
  • Practice
    Ensure forums exist to discuss business requirements on both a major project level and also for minor changes to existing systems
    Outcome
    IT has a full picture of business requirements across all areas of the organization.
    Metric
    Y/N change forums exist
4Advanced
  • Practice
    Define and document formal and informal information requirements for all areas of the business (e.g. business plan, strategic plan, key business projects, performance reviews, organizational changes, budgets, etc.) in agreement with business.
    Outcome
    Consistent view of information requirements shared by both IT and the rest of the business.
    Metric
    % relationships with defined Information requirements (agreed by business)
  • Practice
    Define and implement collection methods for information requirements for all areas of the business in agreement with business.
    Outcome
    Formalized process for collecting information from the business.
    Metric
    % relationships with defined collection paths
  • Practice
    Create a list of all of key issues facing the business and their respective IT priorities in conjunction with the business.
    Outcome
    IT possesses a detailed understanding of the complexities facing the business.
    Metric
    % relationships with issues identified
  • Practice
    Prioritize and review all changes to existing systems and requests for new systems/projects against strategic IT/business goals through the IT/business forums.
    Outcomes
    • IT resources are continually optimized to ensure that business needs are met.
    • This optimization exists for new large it projects as well as minor changes to existing IT systems.
    Metrics
    • # forum meetings held.
    • Frequency of forum meetings.
    • # changes captured, approved, and implemented.
5Optimized
  • Practice
    Update information requirements definition for relationship management continuously, within a defined review period.
    Outcome
    Relationship management information requirements are kept up to date, reflecting any changes in processes within the business.
    Metrics
    • Lead time to introduce change.
    • # changes processed.
    • % reviews overdue.
  • Practice
    Distribute information collected to relevant parties within IT via automated means.
    Outcome
    Relationship management information is communicated to a wider audience facilitating the IT decision making processes.
    Metric
    % IT satisfaction with relationship management capability
  • Practice
    Ensure IT works in partnership with the business to develop mutual understanding of business requirements and proactive response to those needs.
    Outcome
    Investments in IT are optimized to ensure that the business is getting a return for its investment and keeping existing systems current.
    Metrics
    • # forum meetings held.
    • Frequency of forum meetings.
    • # changes captured, approved, and implemented.
    • # reviews of major investments.